Rosanna Law
Calgary,Alberta
Summary
Detail-focused professional with a robust background in overseeing office operations and coordinating multiple projects. Committed to fostering a collaborative environment and achieving high stake holder satisfaction. Proven success in developing and streamlining procedures. Known for reliability and adaptability in dynamic settings, excelling in conflict resolution, team coordination and problem solving skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/Transportation Coordinator
Alberta Classical Academy
Calgary, Canada
09.2023 - 04.2025
- Manage executive calendar of CFO
- Office management
- Proficient use of word, Powerschool, Quickbooks, Rycor, Excel
- Working under pressure and tight deadlines
- Coordination of meetings and schedules
- Event planning inclusive of Christmas party
- Coordinate transportation for 720 students from 3 school locations in Calgary and Edmonton
- Bus contractor coordination – 3 companies and 16 buses
- Stakeholder relations and communication
- Effective and sensitive management of parent requests and complaints
- Creation of Transportation Parent Handbook
- Contract review and negotiation
- Transportation yearly government funding application completion
- Monthly board accountability reports
- Adhering to transportation budgets to create accessible routing for all students
- Full route planning in Calgary and Edmonton
- Maintenance and creation of transportation webpage
Office Administrator
Country Hills Chiropractic and Wellness
Calgary
01.2022 - 11.2023
- Clerical and administrative duties
- Checking in up to 150 clients daily
- Utilizing better systems to check in clients and manage schedules for up to 10 contract workers in the office
- Running insurance and communicating effectively with insurance companies to ensure client satisfaction
- Completing bi weekly payroll for up to 10 contract workers in the office.
- Managing staff and contractors schedules
- Getting to know clients and create a positive atmosphere within the office
- Managing insurance and accident claims and invoicing in a timely manner
Creative Movement Teacher
Early Discoveries Preschool
09.2017 - 01.2018
- Teaching movement to children 3 – 5 in a unique story format
- Lesson planning
- Creating felt board stories and themes to encourage fun and interest in movement
Owner/Co-operator
Generations Hawkwood Child Care
06.2012 - 07.2017
- Running a day home within my home for up to 12 children
- Managing up to 2 staff members
- Planning daily schedule/circle time/art activities to encompass varying age levels
- Nutritious snack preparation
- Working with the children on a daily basis
- Cleaning toys and maintaining a high standard of hygiene
- Working and communicating effectively with parents to reassure and inform them about their day (stresses and achievements)
- Bookkeeping and banking
- Advertising and marketing
House Coordinator (Varsity House)
Options Rehabilitation Services
Calgary, Alberta, Canada
07.2006 - 05.2012
- Identifying any potential risks to individuals and staff
- Support individuals to achieve their own personal goals
- Support and effective communication for families and individuals within the home
- Maintenance of home, housekeeping and meal preparation
- Proactive involvement to analyse issues of concern and assess the need for intervention
- Training and Supervision of Staff within the home to ensure a safe and comfortable living environment for all individuals
- Responsibility of house funds, expenditures and client’s personal funds
- Team meetings, in service planning, schedules and staff relief cover, timesheets
- To prioritize changing needs
- Positive role model for everyone
- Using independent judgement acting within Option’s policies and procedures
- Coordinated daily operations, ensuring effective communication among staff and clients.
- Implemented client care plans, adapting strategies to meet individual needs.
Residential Support Worker
Isle of Man Government Department of Health and Social Security
- Ensure community presence
- Promote independent living skills
- Safe manual handling and feeding
- Some housekeeping and meal preparation
- Participate in individual assessments/plans including home activities
- Assist in outings including medical appointments
- Assisting with personal health and hygiene where appropriate
- Dispensing medication
- Protection of service users from abuse or exploitation
- Shift work
- Offering choice
- Extra duties which include – managing rotas
- Signatory for all accounts
- Ordering for the house
- Assisting with budgets and timesheets
Trust Administrator
HSBC Trust Corporation (IOM)
- Extensive use of both Excel and word
- Raising Cheques
- Securities Codes Requests
- Requesting Currency
- Full use of Banking systems (HUB, GTE, PS2)
- Administrating Assistant for 4 members of the Trust team
- Reconciliation clerk
Secretary
Renfrew Educational Services
- Extensive use of both Word and Excel
- Switchboard Operation
- Required to work independently in the office
Child Development Facilitator
Renfrew Educational Services
- Full teachers aid duties in the classroom at a kindergarten level
- Responsible for a number of children with special needs each year which includes:
- Integrating the children into the regular classroom
- Developing the child’s yearly Individual Program Plan
- Planning and teaching groups weekly and on a one to one basis
- Providing daily records and writing reports of the child’s developments
- Maintaining regular contact with the parents in both written form and making regular visits to their home
- Attending team meetings weekly and sharing information in a group setting
- Attending extensive in-services including self improvement/business skills
Hostel Assistant
Scottish Youth Hostel Association
- Full working knowledge of specific computer system
- Reception duties and cash handling
- Responsible of hostel and customers
- Daily cleaning duties
- Kitchen work including
- Cooking and serving meals for up to 67
- Participating in ordering food
Education
Emergency First Aid and CPR -
St Johns Ambulance
01.2024
Crisis Prevention and Intervention Course -
Options Rehabilitation Society
01.2024
Basic Medication Administration -
Options Rehabilitation Society
01.2023
Early Childhood Education Level 2 -
Mount Royal University
Calgary, None01.2016
Adult Abuse Awareness Course -
Options Rehabilitation Society
01.2016
Service Excellence Training -
Options Rehabilitation Society
01.2009
Supervisory Skills Level 1&2 -
Options Rehabilitation Society
01.2008
Integrated Leadership and Management -
Isle of Man Government
06.2006
Dru Yoga Therapist Training Diploma -
Dru Yoga Society
United Kingdom07.2005
Learning Disability Award Level 2 - undefined
01.2005
Level 1-3 Sign Language Certificate - undefined
03.1999
High School Diploma - undefined
Crescent Heights High School
01.1990
Skills
- Strong leadership abilities
- Excellent rapport with children and vulnerable adults
- Knowledge base for circle time activities/crafts and gym time for children
- Strong public rapport
- Proficient in task prioritization
- Proficient typist (55 wpm)
- Strong expertise in Word and Excel
- Proactive problem solver
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Transportation Coordinator
Alberta Classical Academy
09.2023 - 04.2025
Office Administrator
Country Hills Chiropractic and Wellness
01.2022 - 11.2023
Creative Movement Teacher
Early Discoveries Preschool
09.2017 - 01.2018
Owner/Co-operator
Generations Hawkwood Child Care
06.2012 - 07.2017
House Coordinator (Varsity House)
Options Rehabilitation Services
07.2006 - 05.2012
Residential Support Worker
Isle of Man Government Department of Health and Social Security
Trust Administrator
HSBC Trust Corporation (IOM)
Secretary
Renfrew Educational Services
Child Development Facilitator
Renfrew Educational Services
Hostel Assistant
Scottish Youth Hostel Association
Learning Disability Award Level 2 - undefined
Level 1-3 Sign Language Certificate - undefined
High School Diploma - undefined
Crescent Heights High School
Emergency First Aid and CPR -
St Johns Ambulance
Crisis Prevention and Intervention Course -
Options Rehabilitation Society
Basic Medication Administration -
Options Rehabilitation Society
Early Childhood Education Level 2 -
Mount Royal University
Adult Abuse Awareness Course -
Options Rehabilitation Society
Service Excellence Training -
Options Rehabilitation Society
Supervisory Skills Level 1&2 -
Options Rehabilitation Society
Integrated Leadership and Management -
Isle of Man Government
Dru Yoga Therapist Training Diploma -
Dru Yoga Society
Hobbies and Interests
Walking, Drawing, Furniture Painting and refinishing, Singing, Reading, Renovation
Community Service
Hawkwood community Association, Playground and Tot Lot Director, 2012, 2017, raising funds to replace and rejuvenate 5 playgrounds simultaneously, manage a team of volunteers up to 60 people at each location, managing the playground budget, work with the City of Calgary to develop new and one of a kind playgrounds
Volunteer Work
- 1996 – 1998
- Renfrew Educational Services
- Murder Mystery Fundraising Co-ordinator
- Writing and directing for the performances
- Involved in all aspects of the evening from finding the venue to approving the menus for up to 200 people