Rosanna Ilievski
North Woodslee,ON
Summary
Proven team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Forward-thinking Project Manager with extensive knowledge of Residential Home Building and Customer Service. Taking pride for success in New Custom Residential Homes and leading employees and trades to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
20
20
years of professional experience
Work History
Volunteer Parent Counsel (CSAC)
St. Williams Catholic Elementary School
Lakeshore, ON
09.2023 - Current
- Fostering a strong partnership between parent, schools, and community to enhance the learning environment and students success
- Advocate for students needs and fundraising to enable School improvement.
- Promote positive school culture.
- Encourage and facilitate parent participation in school activities, events, and decision making process
Manager of Operations
Custom Quality Built IHOMES Incorporated
South Woodslee, Ontario
08.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Customer Service Representative
Master Cleaners
Windsor, ON
01.2006 - 10.2013
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Law Enforcement Studies - Probation And Parole
Wayne State University
Skills
- Workforce Scheduling
- Vendor Selection
- Workflow Planning
- Managing Multiple Projects
- Subcontractor Relations
- Purchasing and Procurement
- New Construction and Remodeling
- Customer Service
- Deadline Adherence
- Quality Assurance
Languages
English
Full Professional
Timeline
Volunteer Parent Counsel (CSAC)
St. Williams Catholic Elementary School
09.2023 - Current
Manager of Operations
Custom Quality Built IHOMES Incorporated
08.2017 - Current
Customer Service Representative
Master Cleaners
01.2006 - 10.2013
Bachelor of Law Enforcement Studies - Probation And Parole
Wayne State University
Skills
- Team Leadership
- Project Coordination
- Calm and Professional Under Pressure