FELISTA ROSA NJERI MAINA
Toronto,Canada
Summary
Highly motivated, friendly and adaptable aspiring business student with diverse experience in legal administration, creative program coordination, and customer service. Proven ability to manage complex tasks, coordinate events, and deliver exceptional client interactions. Eager to leverage strong organizational, adaptability and communication skills to contribute to the growth of innovative and creative brands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
JM Law Office
01.2024 - Current
- Streamlined administrative processes, resulting in increased efficiency and productivity.
- Implemented and maintained organized filing system, for over 500 files ensuring easy access to critical documents.
- Handled incoming and outgoing correspondence, including phone calls, emails, and mail.
- Effectively communicated with attorneys, paralegals, and clients, ensuring clear and accurate information exchange.
Event Coordination Intern
Harmony Kenya Foundation
01.2022 - 01.2023
- Assisted in the planning and execution of music concerts, art exhibitions, and related school events.
- Contributed to the creative development of event themes and concepts.
- Increased event attendance by up to 15% through targeted social media promotion.
- Provided on-site support during events, addressing any issues or concerns.
Music Program Coordination Intern
State House Girls High School
01.2021 - 01.2023
- Maintained accurate records of student attendance, music inventory, and event-related documents.
- Developed and implemented a strategic vision for the music program, aligning with the organization's overall goals.
- Designed and led a diverse range of music programs, including ensembles, workshops, and performances.
- Provided guidance and support to student musicians, fostering a positive and collaborative environment.
Customer Care and Reception
Northlands Auto Center
01.2021 - 12.2021
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction to 300 customers a day.
- Managed high-volume customer interactions, ensuring efficient service and minimal wait times.
- Processed transactions with accuracy, ensuring correct billing and payment.
- Maintained accurate customer records and service logs with daily updates.
Education
Ontario Secondary School Diploma -
St Joseph College School
01.2024
Skills
- Proficiency in Legal Terminology and Procedures
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Confidentiality and Discretion
- Event Coordination and Execution
- Program Coordination and Management
- Customer Relationship Management
- Social Media Management
- Communication and Interpersonal Skills
- Data and Report Drafting
Areas Of Expertise
Organizational and Administrative Expertise:
- Legal Administration
- Event Coordination and Logistics
- General Administrative Skills
Communication and Interpersonal Expertise
- Client/Customer Service
- Teamwork and Collaboration
Creative and Program Development Expertise
- Program Coordination
- Event Planning within Creative Fields
Business and Transferable Skills
- Adaptability and Learning Agility
- Attention to Detail
- Customer relations
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Certification
- Microsoft 365 Certified, Newcomer Women's Services Toronto,September 2024
- First Aid/CPR, Newcomer Women's Services Toronto, September 2024
Timeline
Administrative Assistant
JM Law Office
01.2024 - Current
Event Coordination Intern
Harmony Kenya Foundation
01.2022 - 01.2023
Music Program Coordination Intern
State House Girls High School
01.2021 - 01.2023
Customer Care and Reception
Northlands Auto Center
01.2021 - 12.2021
Ontario Secondary School Diploma -
St Joseph College School
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