Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rosana M. Rios

Gilroy

Summary

Dedicated and detail-oriented Executive Administrative professional with over 10 years of experience in office coordination and management. Bilingual in English and Spanish, I excel in creating effective communication and fostering positive relationships within diverse teams. Proficient in MS Office and adept at managing multi-line switchboards, I leverage strong decision-making skills to streamline operations. Committed to delivering high-quality work while being self-motivated and taking initiative.


Overview

23
23
years of professional experience

Work History

Professional Pet Sitter

Self Employment
02.2022 - 08.2024
  • Observed indoor and outdoor play to ensure happiness and safety of the pets. Provided updates to pet owners when needed.
  • Conducted initial consultations with potential clients to assess their specific needs and preferences. Enhanced client satisfaction by providing personalized and attentive care to their pets.
  • Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
  • Managed schedules efficiently, accommodating last-minute requests and emergencies as needed.
  • Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
  • Developed strong relationships with clients, leading to numerous referrals and repeat business.
  • Provided timely updates and photos to pet owners, offering peace of mind during their absence.
  • Prepared food and water following instructions from pet owners. Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text. Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Fully Remote Executive Assistant

March of Dimes
12.2018 - 02.2022
  • Handled confidential and sensitive information with discretion and tact. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Respond to internal/external info requests; sort incoming mail. Prepare and distribute reports, requisitions, and purchase orders.
  • Schedule meetings, make travel arrangements, conduct research. Answer and direct calls/messages professionally.
  • Provide HR admin support (new hires, departures, time tracking). Draft memos, reports, presentations, agreements, etc. Maintain confidential filing systems. Manage files in a case management system; process

Mailroom Manager

IST Management Svcs Inc.
11.2012 - 12.2018
  • Handled high volume of incoming, outgoing mail and packages for Augusta University. Updated spreadsheets as needed for the department.
  • Managed a team of a supervisor and 8 employees. Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude.
  • Participated in cross-training to ensure task accomplishment. Typed correspondence, filed, copied, data entry, word processed, sent and received faxes, sorted mail and performed other administrative tasks as assigned.
  • Managed Shipping & Receiving area, organized, and ordered supplies as needed. Consistently adhered to business and all safety procedure guidelines.
  • Maintained a clean, organized, and safe work environment for all staff members within the mailroom facility.
  • Ensured compliance with relevant industry regulations by staying updated on changes affecting mailing services or postage rates.

Leasing Agent

Las Ventanas Apartments
01.2009 - 09.2012
  • Greeted prospective residents, determined needs, and presented the property, its features, amenities, and benefits, in a professional manner.
  • Provided excellent customer service to all residents, guests, and other customers. Participated in the preparation, administration, and execution of all Move-Ins and Outs.
  • Executed leasing process and adhered to all policies and Fair housing laws. Assisted with resident retention efforts and lease renewal process.
  • Assisted residents with entering work order requests and followed up with them to ensure any concerns, issues, or requested work orders were resolved to their satisfaction.
  • Prepare properties for rent to show prospective tenants. Give tours of open listings and Portray the property and amenities in a positive fashion.
  • Use a variety of methods to advertise rental properties. Determine the needs of potential tenants.
  • Maintain working knowledge of the property market and Ensure the property is well- maintained and organize important documents and payments
  • Recorded all the information into property management software as required. Accepted rents and deposits as necessary. Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

Sr. Customer Service

North American Van Lines
06.2001 - 01.2007
  • Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations.
  • Answered incoming customer inquiries. Recorded customer information within database. Engaged with clients in a friendly and professional manner, while actively listening to their concerns.
  • Called clients to make delivery schedules, made follow call to make sure the clients were satisfied with the delivery and services.
  • Provided outstanding customer service through timely responses to customer complaints and satisfactory resolution of issues while preserving the company’s reputation.
  • Communicated with drivers/trucking company dispatchers to ensure the load will be loaded and delivered on time.
  • Performed a variety of complex clerical and secretarial support duties involving faxing, data entry, mail, and parcel.

Education

High School Diploma -

Willow Glen High School
San Jose, CA

Associate of Science - Business Administration

Gavilan College
Gilroy, CA
05-2027

Skills

  • Extensive office management experience Excellent interpersonal communication and fluency in English and Spanish
  • Computer proficiency in MS Office, Multi–Line Switchboard and equipment operation Dependable and quick learner Positive attitude Verbal and written communication
  • Adaptability and dependability Customer service Honest and trustworthy
  • Client communication Client relationship management
  • Driven to perform high quality of work, being self-motivated and taking initiative
  • Positive attitude Relationship building Conflict resolution Complaint handling and Follow-up skills
  • Staff training Prioritization Team development De-escalation techniques Building rapport Technical support Quality control Dispute resolution Filing and Clerical support

References

Available upon request

Timeline

Professional Pet Sitter

Self Employment
02.2022 - 08.2024

Fully Remote Executive Assistant

March of Dimes
12.2018 - 02.2022

Mailroom Manager

IST Management Svcs Inc.
11.2012 - 12.2018

Leasing Agent

Las Ventanas Apartments
01.2009 - 09.2012

Sr. Customer Service

North American Van Lines
06.2001 - 01.2007

High School Diploma -

Willow Glen High School

Associate of Science - Business Administration

Gavilan College

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