Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosana Hamilton

Burnaby

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental Receptionist position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Cash Logistics Clerk- Lead Hand

Brinks Canada Ltd.
04.2007 - Current
  • Met daily productivity goals consistently while maintaining strict attention to detail and accuracy in all tasks performed.
  • Increased client satisfaction by promptly resolving any issues related to missing or incorrect deposits as they arose.
  • Enhanced cash processing efficiency by implementing streamlined procedures and updated technology.
  • Ensured accurate documentation, maintaining detailed records of all transactions during the shift.
  • Responsible for handling 4-8 people in our day to day tasks assignment.
  • Helped train new employees in safe practices and processing procedures.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Utilized Microsoft Word, Excel, and Outlook.

Office Clerk /Dispatcher

Sober Guys Designated Driver Service Ltd.
04.2017 - 07.2017
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles.

Financial Services Representative

UAE Exchange Ltd.
01.2011 - 01.2012
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.

Education

Certificate - Dental Receptionist Course

OPTIMUM DENTAL AGENCY SERVICES LTD.
Coquitlam, BC
05-2025

Under Graduate Certificate - Human Resources Certificate

British Columbia Institute of Technology
Burnaby, BC
12-2014

BBA - Management

M.S. Enverga University
Philippines
04-1999

Skills

  • Data entry
  • Cash handling
  • Teamwork and collaboration
  • Customer service
  • Knowledge of Tracker and Clear dent software
  • Problem-solving abilities
  • Multitasking
  • Computer literacy

Timeline

Office Clerk /Dispatcher

Sober Guys Designated Driver Service Ltd.
04.2017 - 07.2017

Financial Services Representative

UAE Exchange Ltd.
01.2011 - 01.2012

Cash Logistics Clerk- Lead Hand

Brinks Canada Ltd.
04.2007 - Current

Certificate - Dental Receptionist Course

OPTIMUM DENTAL AGENCY SERVICES LTD.

Under Graduate Certificate - Human Resources Certificate

British Columbia Institute of Technology

BBA - Management

M.S. Enverga University

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Rosana Hamilton