Rosana Baluss
Sun Valley
Summary
Compassionate Detox Technician with expertise in patient monitoring, crisis intervention, and effective communication. Dedicated to supporting patients through emotional challenges and ensuring a safe, clean environment for optimal recovery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Detox Technician
United Drug Rehab
Monrovia
08.2025 - Current
- Monitored patient vital signs during detoxification processes.
- Assisted patients with daily living activities and personal hygiene.
- Documented patient progress and behavior in treatment logs.
- Maintained a clean and safe environment for patients and staff.
- Communicated effectively with healthcare team regarding patient needs.
- Supported patients through emotional challenges during detoxification phases.
- Followed safety protocols for medication administration and storage.
- Participated in training sessions on addiction treatment best practices.
- Collaborated with multidisciplinary team members to develop individualized care plans for each patient.
- Provided crisis intervention services when necessary.
- Encouraged positive lifestyle changes through education and support groups.
- Provided emotional support to patients during the process of detoxification.
- Participated in regular training sessions related to best practices in addiction medicine.
- Reviewed patient charts prior to admission into the facility for accurate information regarding diagnosis and treatment.
- Educated patients on the risks and benefits of continuing with treatment or stopping substance use.
- Performed physical assessments and documented any changes in condition or behavior of clients in recovery from substance abuse.
- Maintained adequate medical, personal and administrative supplies for detox center operations.
- Advised medical personnel on the progress of each patient's detoxification plan.
- Conducted urine drug screens for accuracy of patient records.
- Assisted with intakes, initial assessments and data entry.
- Monitored vital signs of detoxing patients.
- Worked under supervision of professionals to update documentation, deliver care, and assist with discharge.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Aided patients in performing activities of daily living.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Issued medications from clinic dispensary and kept records using specified procedures.
Crew Member
Wendys Fast Food
Valdosta
05.2024 - 07.2025
- Prepared and assembled food items according to established recipes and standards.
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Assisted team members in training new crew members on operational procedures.
- Stocked supplies and ingredients to ensure seamless service during peak hours.
- Collaborated with team to uphold food safety and sanitation guidelines consistently.
- Monitored equipment performance and reported issues to ensure proper functioning.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted management team with inventory counts of food products and beverage supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Directed patrons to restrooms and other amenities within facility.
Housekeeper
Holiday Inn and Conference Center
Valdosta
05.2024 - 01.2025
- Cleaned and sanitized guest rooms to maintain high cleanliness standards.
- Replenished supplies and toiletries in bathrooms and guest areas daily.
- Organized linen closets and laundry areas for efficient service delivery.
- Reported maintenance issues promptly to ensure guest safety and comfort.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Followed safety guidelines while using cleaning chemicals and equipment properly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Assisted in laundry services including washing, drying, and folding linens.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Reported damage or theft of hotel property to management.
Front Counter Worker
Speedway Gas Station
Lawrenceville
01.2018 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly to ensure satisfaction.
- Operated cash register and processed customer transactions efficiently.
- Delivered top quality customer service while managing multiple tasks.
- Maintained cleanliness and organization of front counter area.
- Collaborated with team members to improve customer service experience.
- Collaborated with coworkers to ensure efficient operations during peak hours.
- Checked expiration dates on food items to ensure freshness of products sold.
- Stocked shelves and ensured adequate inventory levels for products.
- Handled fuel orders and monitored fuel supply levels regularly.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Verified order accuracy and delivered to guests on-time to promote great service.
Education
High School Diploma -
Sanit James Academy High School
Ft. Pierce, FL10-2005
Skills
- Patient monitoring
- Crisis intervention
- Medication administration
- Care planning
- Treatment Planning
- Addiction support
- Documentation
- Activity planning
- Behavior monitoring
- Team collaboration
- Effective communication
- Problem solving
- Multitasking capacity
- Time management
- Self motivation
- Staff training
- Patient counseling
Certification
- RADT Certificate RT142288125
- CPR/AED/First Aid Certified
- Narcan Certified
- HIPPA Compliance Training Certificate
- The Columbia-Suicide Severity Rating Scale Certificate
Timeline
Detox Technician
United Drug Rehab
08.2025 - Current
Crew Member
Wendys Fast Food
05.2024 - 07.2025
Housekeeper
Holiday Inn and Conference Center
05.2024 - 01.2025
Front Counter Worker
Speedway Gas Station
01.2018 - 08.2018
High School Diploma -
Sanit James Academy High School