Rosalyn Rayala

· Prepares P&L Critique, Menu Engineering, Training Plans/Calendar, Job Chats, Career Development Plan, Marketing Brief, Roster, Payroll

· Coordinates with suppliers and different departments of the hotel

· Coordinates with chefs regarding menu planning or promotions

· Conducts Interview and Hiring processes

· Supports other outlet like the All Day Dining especially breakfast operation, Room service, Banquet’s Ladies Wedding, Gala Dinner or other big events

· Received Certificate on Coaching On Call Program for Women on Leadership; EFST & HACCPCertified

All Day Dining Breakfast & Room Service, Covid Operations

• Fully responsible for the day-to-day outlet operation and coordinating all activities to establish and achieve the highest possible customer satisfaction

• Hired, trained and coached 30+ associates from Assistant to lower level on customer service skills, food and beverage knowledge, sequence of service and SOPs in preparation for the Hotel’s opening.

• Coordinates with the Marketing department in regards to creating Monthly promotions and on advertising them.

• Created promotions such as 2 for 1 Beverage, Evening Vibes with DJ, New Year's Eve promotions, Ramadan, Women's day, National Day and Valentine's Day Afternoon Tea

• Handled huge events at the Lounge with 150 to 200pax. Events such as Ladies or Emiratis Wedding, Company’s Staff Gathering, Emirati’s Bridal Shower, Gala Dinner. Overall handled more than 10 venue events.

• Hired entertainers like DJs and Pianists; Hired Shisha company for the Lounge Outdoor area.

• Created Instagram and Facebook of Pearl Lounge Abu Dhabi. Handling responses to guests reviews on Google Reviews, Medalla and Tripadvisor.

- Handled breakfast operation with average daily covers of 400 to 600 guests

- Created Training Development Program for all the F&B Chinese Associates in able for them to adapt the operation, to enhance their English communication skills, to understand the situation and on how to work under pressure

- Assisting the Restaurant Manager on developing and mentoring a colleague with high potential for the benefit of the company

- Assisting the Restaurant Manager on reviewing, assessing, trainings, and implementation the restaurant standard operating procedure

- Supervising, correcting and demonstrating all duties and task in the assigned place of work to the standard set.

- Maintaining food and beverage outlet sales up to the budget.

- Keeping food cost and beverage cost in line.

- Conducting monthly inventory reports of all outlets.

- Conducting trainings to the employees, as well as assisting in identifying training needs and planning training programs for the employees in the entire F&B Department.

- Conducting staff yearly performance appraisal, probation assessment, etc.