ROSALINDA HERNANDEZ PAEZ
Beaumont
Summary
Dynamic banking professional with experience at Citibank, excelling in cash handling and customer needs assessment. Proven track record of enhancing customer satisfaction through personalized solutions and effective conflict resolution. Skilled in electronic funds transfer and data management, consistently driving operational success and fostering client loyalty.
Overview
4
4
years of professional experience
Work History
Universal Banker
Citibank
Hemet
01.2025 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Designated Keyholder
Columbia Sportswear
Cabazon
01.2022 - 01.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Successfully drove new product lines to increase annual profits.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
BEAUMONT HIGH SCHOOL
BEAUMONT, CAAssociate of Science -
CBD COLLEGE
LOS ANGELES, CASkills
- Strong proficiency in Microsoft Excel
- Analyzing large datasets
- Preparing financial and operational reports
- Data visualization tools
- Managing multiple priorities
- Working under strict deadlines
- Attention to detail
- Accuracy in handling sensitive data
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Universal Banker
Citibank
01.2025 - Current
Designated Keyholder
Columbia Sportswear
01.2022 - 01.2025
High School Diploma -
BEAUMONT HIGH SCHOOL
Associate of Science -
CBD COLLEGE