Rosalind Hargrove
Homeland
Summary
Dynamic professional with extensive experience in team leadership and traffic management at Keolis Transit. Proven track record in enhancing operational efficiency and ensuring safety compliance. Strong communicator skilled in fleet management and guest services, dedicated to fostering a positive work environment and driving team performance.
Overview
17
17
years of professional experience
Work History
Road Supervisor
Keolis Transit
10.2023 - Current
- Oversee 200+ employees
- Observes driving skills and work habits of drivers in the field
- Ensure that all operators are fit for duty, meet uniform and equipment standards are in possession of proper licensing and certifications
- Assis dispatch and maintenance staff withy vehicle change outs that occur in the field
- Assist operators with service or passenger problems
- monitor street operations for on-time performance and schedule adherence
- Provide feedback to safety and operations department
- Vehicle accident investigation
Transit Bus Driver
Keolis Transit
10.2018 - 10.2023
- Assist disabled passengers getting in and off the bus
- Collect fares
- Ensuring the safety of passengers
- Obeying traffic laws
- Making scheduled stops to pick up or drop off passengers
- Communicates with dispatcher via two-way radio during the route
- Provide excellent communication and customer service
- Professionally accommodate passengers
- Keep passengers informed of delays
Hotel Front Desk Clerk
Sportsman's Royal
08.2015 - 09.2018
- Managed guest check-in and check-out processes, ensuring accuracy and efficiency.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Trained new front desk staff on procedures, contributing to a streamlined onboarding process.
- Maintaining Records of guest information, payments and room availability
- Answering Phones and Emails
- Handle bookings and cancellations
- Assisting with Special Request coordinating transportation, restaurant reservations
Team Lead Supervisor
Jack in the Box
09.2012 - 08.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing performance and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced service time.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock.
- Responsible for managing workflow
- Balance registers at end of every shift
- Check Inventory each week
- Oversee 15+ employees
Customer Service Supervisor
Ross Dress for Less
02.2008 - 09.2012
- Inventory Management
- Cash handling
- Provide product knowledge to customers
- Handle customer returns and complaints
- Oversaw scheduling and resource allocation to maintain optimal coverage during peak operational periods.
- Problem-solving and decision-making
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Business Administration
Carson Christion
Carson, CA05-1995
Skills
- Strong communication skills
- Team leadership
- Traffic management expertise
- Fleet management expertise
- Night Audit
- Guest Services
Accomplishments
- Supervised team of 200+ staff members.
- Certificate in customer service
- Certificate in cyber security
- Reasonable Suspicion Certificate
Timeline
Road Supervisor
Keolis Transit
10.2023 - Current
Transit Bus Driver
Keolis Transit
10.2018 - 10.2023
Hotel Front Desk Clerk
Sportsman's Royal
08.2015 - 09.2018
Team Lead Supervisor
Jack in the Box
09.2012 - 08.2015
Customer Service Supervisor
Ross Dress for Less
02.2008 - 09.2012
Business Administration
Carson Christion
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