Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rosalind Cooke

New Glasgow

Summary

Administrative professional with a proven track record at County Mazda, excelling in customer service and office management. Skilled in data entry and recordkeeping, I enhanced team participation in charity events and achieved a 99% audit rating in health and safety compliance. Committed to delivering exceptional results in fast-paced environments.


Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

County Mazda
01.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Coordinated Vehicle inventory management system keeping accurate incoming and outgoing New and Used vehicles.
  • Increased office participation in special events by creating teams for Charity events, including detailed calendars and other office updates.
  • Ensured accurate record-keeping of Drivers hours during Dealer Trades, Petty Cash & Fuel receipts.
  • Managed all new employees, providing training materials, and orientations to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and PPE and placed regular orders when needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built, lead and maintained a Nova Scotia Occupational Health and Safety Program for over 4 years with a 99% Audit rating.

Service and Parts Advisor

Highland Nissan
09.2019 - 03.2020
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business.
  • Maintained extensive understanding of common problems and methods for repair.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Education

Business Administration And Management

Nova Scotia Community College
Stellarton, NS
06-2002

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration and Management
  • Time management
  • Deadline oriented
  • Documentation and recordkeeping
  • Scheduling and calendar management

Accomplishments

Big Brothers Big Sisters of Canada Match 2005-2007

2024-Present


Nova Scotia Occupational Health and Safety Certified



Timeline

Administrative Assistant

County Mazda
01.2021 - Current

Service and Parts Advisor

Highland Nissan
09.2019 - 03.2020

Business Administration And Management

Nova Scotia Community College

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Rosalind Cooke