Rosalina Rosales
Los Angeles
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Account Manager & Executive Assistant
4 What it's Worth / REWASH
12.2022 - 03.2025
- Managed the logistics and distribution strategy for shipping $250,000 goods each quarter
- Controlled the fulfillment of 10,000 to 25,000 units monthly through optimized supply chain processes, achieving a 20% reduction in delivery times and improving customer satisfaction ratings by over 15%
- Streamlined supply chain processes by implementing a real-time tracking system, resulting in a 30% decrease in late deliveries and enhancing overall operational efficiency for 100+ Skus
- Facilitated communication between external vendors and internal stakeholders, resolving issues promptly to reduce downtime by 30%, ultimately contributing to a 15% increase in overall production efficiency within a fiscal year
- Planned travel itineraries, including transportation and accommodations, ensuring adherence to preferences and schedules
- Expanded cross-functional collaboration among 15 internal teams and external vendors, achieving a 95% on-time production approval rate and ensuring adherence to strict brand standards and customer requirements
- Provided comprehensive administrative support to the CEO, optimizing scheduling and project management tasks that led to a time savings of over 20 hours per month, effectively advancing key company initiatives
- Monitored office inventory, scheduled with vendors for maintenance, and managed budgets for office supplies and events
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sr. Production Project Lead
The Group LA, Inc
01.2013 - 12.2022
- Planned daily production activities across five cross-functional teams, resulting in a 30% increase in operational efficiency and the timely delivery of over 1,000 units per week at a competitive cost reduction of 15%
- Anticipated production delays and resolved issues with vendors to maintain a consistent 90% on-time delivery rate
- Initiated communication with international vendors and logistics partners to ensure adherence to production timelines, achieving an on-time delivery rate of 98% and minimizing late shipments by 40%
- Implemented a performance tracking system for production KPIs that identified key bottlenecks, leading to a 25% improvement in overall quality control scores and reducing chargebacks by $50K annually
- Fortified record-keeping protocols for crucial production documents, thereby minimizing discrepancies in vendor invoicing by 15% and facilitating seamless audits
Office Manager & Customer Service
KASIL, Inc
01.2009 - 12.2013
- Oversee day-to-day office operations, including ordering supplies, managing mail and packages, and ensuring a clean and organized office environment
- Act as the primary contact for office vendors and service providers, ensuring timely resolution of facility needs and maintenance issues
- Prepared detailed meeting materials, presentations, and documentation to support executive-led meetings and strategic planning sessions
- Organized showroom spaces and coordinated meals for Market weeks, supporting sales efforts during peak periods
- Managed confidential files and ensured sensitive information was stored securely and accessed only by authorized personnel
- Maintained exceptional customer service standards by managing client inquiries, resolving issues efficiently, and fostering positive relationships with key accounts
- Enhanced office efficiency by implementing streamlined processes for supply management and mail handling, resulting in a 30% reduction in turnaround time on operational tasks and improved workflow across departments
- Spearheaded the organization of 10 major company events throughout the year, including milestone celebrations and town halls, leading to a 40% boost in employee participation and strengthening company culture through enhanced internal communication
Education
Bachelor of Science - Political Science with Pre Law-Option
California State University Los Angeles
Los Angeles, CA12-2023
A.A - Social and Behavioral Sciences
East Los Angeles College
Los Angeles, CA06.2020
A.A - Arts and Humanities
East Los Angeles College
Los Angeles, CA06.2020
Skills
- Microsoft Office Proficiency
- Proficient in Google Workspace
- Integrated ERP and CRM Solutions
- Data Analysis
- Calendar Management
- Itinerary Management
- Expense Management
- Event Coordination
- High-Level Administrative Support
- Vendor Negotiation Expertise
- Effective Stakeholder Communication
- Fluent in English and Spanish
Websites
Timeline
Account Manager & Executive Assistant
4 What it's Worth / REWASH
12.2022 - 03.2025
Sr. Production Project Lead
The Group LA, Inc
01.2013 - 12.2022
Office Manager & Customer Service
KASIL, Inc
01.2009 - 12.2013
A.A - Social and Behavioral Sciences
East Los Angeles College
A.A - Arts and Humanities
East Los Angeles College
Bachelor of Science - Political Science with Pre Law-Option
California State University Los Angeles
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