Rosalie "Ross" Mendoza
Ramara,Canada
Summary
Analytical and detail-oriented professional with over 20 years of experience in the gaming and customer service industries. Holds a Bachelor of Science in Computer Science with special interest in Systems Analysis and Design and a strong understanding of the Software Development Life Cycle (SDLC). Demonstrated success in surveillance operations, compliance, and application support, with firsthand experience using key casino systems. Known for integrity, technical proficiency, and calm performance under pressure, with proven strengths in team leadership, incident management, and cross-department collaboration. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Surveillance Shift Manager / Monitor Room Operator
Casino Rama
Rama, Canada
03.2017 - Current
- Safeguard casino assets and property through effective monitoring and reporting.
- Observe, investigate, and document suspicious activities in all gaming and non-gaming areas.
- Monitor high-risk and sensitive transactions across departments.
- Compile detailed incident reports and maintain accurate logs.
- Support different departments by providing relevant surveillance footage and/or review summaries.
- Prepare video evidence and provide testimony in legal proceedings.
Unregulated Care Provider
Milestone Health Services
10.2020 - 09.2021
- Administered medications and supported daily care routines for residents.
- Assisted residents with mobility and personal care.
- Maintained documentation and medication records.
Table Games Dealer
Casino Rama
Rama, Canada
06.2013 - 03.2017
- Conducted casino table games in accordance with established procedures.
- Handled cash transactions and maintained accurate game operations.
- Ensured compliance with gaming rules and reported security concerns.
- Frequently dealt games including: Baccarat, Craps, Blackjack, Poker variants, and more.
Table Games Dealer
Philippine Amusement and Gaming Corporation
Manila, Philippines
10.2002 - 05.2013
- Managed a variety of casino table games and ensured adherence to regulations.
- Monitored patron behavior and reported suspicious or intoxicated individuals.
- Maintained professionalism and high service standards at all times.
Assistant Store Manager
Plaza Fair
Baguio City, Philippines
11.2000 - 03.2002
- Oversaw daily branch operations and supported personnel management.
- Handled hiring, onboarding, employee tracking, and regulatory documentation.
- Organized store events and liaised with government and local agencies.
Instructor I
AMA Computer College
Caloocan City, Philippines
07.1999 - 09.2000
- Maintained accurate records to comply with federal, state and local standards.
- Facilitated interactive discussions to enhance student participation and comprehension.
- Assessed student performance through exams, projects, and presentations.
- Collaborated with faculty to design curriculum aligned with industry standards.
- Provided academic support and mentorship to students during office hours.
- Maintained classroom management to create a positive learning environment.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Attended meetings, training and activities to enhance skills and credentials.
- Developed and delivered engaging course materials for diverse student groups.
- Subjects covered: Introduction to Programming (Turbo C, Turbo Pascal Microsoft Access), Systems Analysis and Design
Education
Bachelor of Science - Computer Science
Saint Louis University
Baguio City, Philippines03-1999
Skills
- Casino Applications (SDS, CMP, Alert Grid, Itrak, RTMS, Fintrac, Tableview, Squirrel System)
- Programming languages (Turbo Pascal, Turbo C) and database management software (SQL, Microsoft Access)
- Microsoft Office Applications (Visio, Outlook, Word, Sharepoint, Teams, PowerPoint, Excel)
- TightVNC (Remote Desktop software)
- Application & Systems Support
- Systems Analysis & Design / SDLC Methodologies
- ITIL Methodologies
- Incident Reporting & Compliance
- Team Leadership
- Staff Training
- Process Review
- Efficiency Improvements
- Customer Service
- Conflict Resolution
- Technical Communication
- Problem Solving
- Organization Skills
- Written Communication
- Client Facing Skills
- Critical Thinking
- Self-Motivation
- Multi-Tasking
- Adaptability and Fast Learning skills
References
Ms. Gina Cardenas
Application Support Manager - Ontario Regional Corporate Office, London, ON
(519) 200 3946
Ms. Karen Goguen
Senior Surveillance Shift Manager - Casino Rama, Rama, ON
(705) 321 1322
Mr. Ron Price
Surveillance Shift Manager - Casino Rama, Rama, ON
(705) 330 5176
Languages
English
Professional
Tagalog
Professional
Accomplishments
Nominated as Employee of the Year by the Surveillance and Security Department for the year 2017
Timeline
Unregulated Care Provider
Milestone Health Services
10.2020 - 09.2021
Surveillance Shift Manager / Monitor Room Operator
Casino Rama
03.2017 - Current
Table Games Dealer
Casino Rama
06.2013 - 03.2017
Table Games Dealer
Philippine Amusement and Gaming Corporation
10.2002 - 05.2013
Assistant Store Manager
Plaza Fair
11.2000 - 03.2002
Instructor I
AMA Computer College
07.1999 - 09.2000
Bachelor of Science - Computer Science
Saint Louis University
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