Summary
Overview
Work History
Education
Skills
Timeline
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Rosalie Lalonde

Pouch Cove,NL

Summary

Proficient retail store manager, dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

21
21
years of professional experience

Work History

Store Manager

Tweed
08.2018 - 07.2021
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of bud tenders.
  • Optimized store displays and appearance via strategic merchandising.

Retail Store Manager

EB Games
08.2004 - 08.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Retail Store Manager

Great Canadian Dollar Store
05.2000 - 07.2004
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Drafted invoices for completed work.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Prince of Wales Collegiate
St. John's, NL
1998

Skills

  • Training Management
  • Quality Assurance
  • Budget Control
  • Employee Motivation
  • Goal Setting
  • Customer Service Management
  • Sales Coaching
  • Business Forecasting

Timeline

Store Manager

Tweed
08.2018 - 07.2021

Retail Store Manager

EB Games
08.2004 - 08.2018

Retail Store Manager

Great Canadian Dollar Store
05.2000 - 07.2004

High School Diploma -

Prince of Wales Collegiate

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Rosalie Lalonde