Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosalie Draper

Clovis

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Dennys Restaurant
02.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Burger King
03.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Retail Sales Associate

Dds Discount
04.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Customer Service Representative

DISH
02.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Clovis community hospital
07.2020 - 02.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Will Call

Parts Authority LLC
02.2020 - 06.2020


  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Crew Member

The Daiquiri Shoppe
11.2019 - 01.2020


  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Shipping and Receiving

Poly-America
01.2019 - 11.2019
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Collaborated with other departments, such as shipping and receiving, to ensure seamless integration of crate-building processes into the overall business operations.

UPS Package Handler

UPS
03.2018 - 12.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Crew Member

California Conservation Corps
06.2017 - 02.2018
  • Worked well with teammates and accepted coaching from management team.


Customer Service Representative

Alorica Calling Center
11.2016 - 05.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

T-Mobile ~ Exclusive Wireless, Inc.
11.2015 - 10.2016
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Madera High
Madera, CA
01-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Certification

Driver's License

Timeline

Server

Dennys Restaurant
02.2024 - 04.2025

Cashier

Burger King
03.2023 - 12.2023

Retail Sales Associate

Dds Discount
04.2022 - 01.2023

Customer Service Representative

DISH
02.2021 - 03.2022

Housekeeper

Clovis community hospital
07.2020 - 02.2021

Will Call

Parts Authority LLC
02.2020 - 06.2020

Crew Member

The Daiquiri Shoppe
11.2019 - 01.2020

Shipping and Receiving

Poly-America
01.2019 - 11.2019

UPS Package Handler

UPS
03.2018 - 12.2018

Crew Member

California Conservation Corps
06.2017 - 02.2018

Customer Service Representative

Alorica Calling Center
11.2016 - 05.2017

Customer Service Representative

T-Mobile ~ Exclusive Wireless, Inc.
11.2015 - 10.2016

High School Diploma -

Madera High

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