Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Clara Rivera

Victorville

Summary

Counselor with extensive knowledge of various diagnoses and treatment protocols, skilled in crisis intervention and behavioral analysis. Proven ability to manage emergency situations with a calm and respectful approach, ensuring patient support and resource advocacy. Experienced in developing customized counseling strategies that promote emotional growth and resilience, resulting in improved mental well-being for clients. Strong multitasking and time management skills, dedicated to delivering exceptional customer service and fostering positive outcomes in diverse settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Spiritual Counselor

nuera hospice
Los Angeles
02.2024 - Current
  • Facilitated regular team meetings to resolve case management challenges and enhance service planning.
  • Maintained confidential client interaction records per established guidelines.
  • Provided crisis intervention services for individuals in urgent need of support.
  • Collaborated with multidisciplinary teams, ensuring comprehensive care for clients.
  • Utilized crisis intervention expertise to assist individuals facing emergencies.
  • Developed coping strategies for clients dealing with stress and adversity.
  • Cultivated partnerships with community leaders to advance spirituality and wellness initiatives.
  • Supervised office operations, managing records and files efficiently.

Spiritual Counselor

wetherby hospice
Upland
02.2025 - Current

Spiritual Counselor

virtue hospice
Encino
02.2024 - Current

Cashier

fastlane liquor and market
Victorville
09.2024 - Current
  • Processed merchandise returns and exchanges per store policies.
  • Maintained cleanliness of checkout areas including countertops, registers, and floors.
  • Resolved customer complaints in alignment with company policy.
  • Provided excellent customer service while promoting loyalty programs to drive sales.
  • Verified customers' legal age for alcohol and tobacco purchases.
  • Greeted customers and addressed inquiries regarding products and services.
  • Operated cash register to process payments by cash, check, and credit card.
  • Trained new team members on cash register operations and customer service standards.

Education

Certified Phlebotomy Technician - Phlebotomy

Us Colleges
Victorville
07-2024

High School Diploma -

Silverado High School
Victorville, CA
05-2019

Skills

  • Venipuncture techniques
  • Patient care
  • Clinical documentation
  • Medical terminology
  • Inventory management
  • Customer service and support
  • Team collaboration
  • Crisis intervention
  • Effective communication
  • Mental health support
  • Family assessments
  • Building rapport
  • Intake assessments
  • Client advocacy
  • Multicultural competence
  • Empathy development
  • Treatment planning
  • Office administration
  • Counseling skills
  • HIPAA compliance
  • Client records management
  • Bilingual in Spanish and English

Languages

English
Full Professional
Spanish
Native/ Bilingual
American sign language
Limited

Certification

  • nha certified phlebotomy technician - august 2023
  • cpr certfified - august 2023

References

  • Daniel Soto - former coworker (760)-514-1749
  • Blanca Soto - coworker (760)-261-2782
  • Tanya Garcia- coworker (909)-367-8900
  • Sarah - director of nurses for nuera hopsice (626)-534-4177
  • Misha Etzler- supervisor in case management ccrc (760)-818-6217
  • Tim Askar- owner of fastlane liquour and market (949)-573-5206

Timeline

Spiritual Counselor

wetherby hospice
02.2025 - Current

Cashier

fastlane liquor and market
09.2024 - Current

Spiritual Counselor

nuera hospice
02.2024 - Current

Spiritual Counselor

virtue hospice
02.2024 - Current

Certified Phlebotomy Technician - Phlebotomy

Us Colleges

High School Diploma -

Silverado High School

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Clara Rivera