Overview
Work History
Timeline
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Rosalia Alcalde-Schulhof

Rosalia Alcalde-Schulhof

Vancouver,BC

Overview

23
23
years of professional experience
1
1

Holistic Massage Therapist

1
1

Just Finished Eldercare massage Practitioner

Work History

Hairstylist/Massage Practitioner

Cabello Salon&Spa (Olga Sarmento)
03.2006 - 10.2022
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Increased revenue through effective customer service and inventory management.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Educated customers on products to maximize benefits.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Determined appropriate hair treatments based on conditions and textures.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Developed creative techniques to provide clients with latest hairstyles.

Shadow Boxing Trainer

30 Minutes Hit Kerrisdale
Vancouver, British Columbia
07.2018 - 11.2018
  • Proved successful working within tight deadlines and a fast-paced environment.

Salon Assistant

Shirley's Hair Design
Vancouver, British Columbia
05.1999 - 05.2006
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered telephone calls to provide information and schedule new appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Massaged clients' scalp during shampoos.

Waitress

Mandarin Casino
Vancouver , British Columbia
04.2000 - 11.2003
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Timeline

Shadow Boxing Trainer

30 Minutes Hit Kerrisdale
07.2018 - 11.2018

Hairstylist/Massage Practitioner

Cabello Salon&Spa (Olga Sarmento)
03.2006 - 10.2022

Waitress

Mandarin Casino
04.2000 - 11.2003

Salon Assistant

Shirley's Hair Design
05.1999 - 05.2006

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Rosalia Alcalde-Schulhof