Rosalia Alcalde-Schulhof
Vancouver,BC
Overview
23
23
years of professional experience
1
1
Holistic Massage Therapist
1
1
Just Finished Eldercare massage Practitioner
Work History
Hairstylist/Massage Practitioner
Cabello Salon&Spa (Olga Sarmento)
3518 West 41st
03.2006 - 10.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Educated customers on products to maximize benefits.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Determined appropriate hair treatments based on conditions and textures.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed creative techniques to provide clients with latest hairstyles.
Shadow Boxing Trainer
30 Minutes Hit Kerrisdale
Vancouver, British Columbia
07.2018 - 11.2018
- Proved successful working within tight deadlines and a fast-paced environment.
Salon Assistant
Shirley's Hair Design
Vancouver, British Columbia
05.1999 - 05.2006
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered telephone calls to provide information and schedule new appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Checked in with clients to confirm comfort throughout appointments and services.
- Massaged clients' scalp during shampoos.
Waitress
Mandarin Casino
Vancouver , British Columbia
04.2000 - 11.2003
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Timeline
Shadow Boxing Trainer
30 Minutes Hit Kerrisdale
07.2018 - 11.2018
Hairstylist/Massage Practitioner
Cabello Salon&Spa (Olga Sarmento)
03.2006 - 10.2022
Waitress
Mandarin Casino
04.2000 - 11.2003
Salon Assistant
Shirley's Hair Design
05.1999 - 05.2006