Rosaleen Berenchteine
Vaughan,ON
Summary
Dependable Manager with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Owens Custom Build Inc.
Toronto
09.2023 - Current
- Managed the daily operations of all assigned social media accounts.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored customer comments on various social media channels and responded in a timely manner.
Shift Manager/Server
AllStar Wings and Ribs
Richmond Hill, On
02.2020 - 09.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Human Resources Intern
Randstad
Vaughan, Ontario
05.2022 - 09.2022
- Identified top talent and managed candidates throughout hiring process, from initial contact through offer acceptance
- Collaborated with management to develop and implement personnel policies and procedures
- Partnered with hiring managers to attract, source, recruit and maintain strong candidate pipelines through ongoing engagement, delivery of exceptional service and leveraging unique personality
- Reviewed contracts, benefit plan summaries and partnership charters to check for accuracy.
Administrative Assistant
Accounts in Line Inc
Woodbridge, ON
02.2017 - 01.2020
- Completed and filed financial documentation for accounting purposes
- Managed over 30 customer calls per day
- Coached new employees on administrative procedures, company policies and performance standards.
Sales Associate
DAVIDsTea
Vaughan, Ontario
11.2015 - 02.2017
- Worked collaboratively in a team environment
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Post Graduate Degree - Human Resources Management
George Brown College
08.2022
B.A, Hons - Children, Childhood and Youth
York University
04.2021
Skills
- Excellent communication
- Conflict resolution
- Employee training
- Organization and time Management
- Program implementation
- Performance evaluations
- High-volume dining
- Point of Sale (POS) system operations
Accomplishments
- Ontario Smart Serve (2020)
- York University Student Life Award (2016)
- Ontario French as a Second Language Certification (French immersion) (2016)
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
French
Full Professional
Timeline
Social Media Manager
Owens Custom Build Inc.
09.2023 - Current
Human Resources Intern
Randstad
05.2022 - 09.2022
Shift Manager/Server
AllStar Wings and Ribs
02.2020 - 09.2023
Administrative Assistant
Accounts in Line Inc
02.2017 - 01.2020
Sales Associate
DAVIDsTea
11.2015 - 02.2017
Post Graduate Degree - Human Resources Management
George Brown College
B.A, Hons - Children, Childhood and Youth
York University
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