Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalee Bharath

Ajax

Summary

Customer focused customer service professional with over 15 years customer service experience.. Dedicated to maintain customer satisfaction and contribute to company success.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Current Konica Minolta
04.2014 - Current
  • Customer Assistance


  • Updated account information to maintain customer records.
  • Point of contact for all incoming calls, email and faxes
  • Contact customers for account specific information to ensure accurate billing
  • Provided accurate and appropriate information in response to customer inquiries
  • Handled customer inquiries courteously and professionally.


  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.


  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

IQT Inc, Bell Canada
04.2011 - 07.2014
  • Oshawa, On
  • Provided accurate and appropriate information in response to customer inquiries
  • Scheduling installation
  • Placing orders for equipment
  • Analyze customer accounts to determine potential sales opportunities
  • Other duties as assigned

Customer Service Representative

Pitney Bowes Canada
09.2011 - 04.2014
  • Provided accurate and appropriate information in response to customer inquiries
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Addressed customer service inquiries in a timely and accurate fashion
  • Navigated through several systems quickly and efficiently to help customers
  • Other duties as assigned

PASSENGER OUTREACH TEAM LEADER

The Bagg Group
01.2011 - 01.2011
  • Team Lead for Presto Outreach project
  • Successfully completed Passenger Outreach Rep training
  • Duties
  • Educate customers on PRESTO system at Eglinton Station, Scarborough
  • Assign and monitor tasks to Passenger Outreach Reps
  • Other duties as assigned
  • Education and Training

Education

Diploma - Law and Security Administration

Mohawk College
Hamilton, Ontario

Skills

Active listening skills

Strong organizational skills

High customer service standards

Dedicated to process improvement

Seasoned in conflict resolution

Courteous demeanor

Timeline

Customer Service Representative

Current Konica Minolta
04.2014 - Current

Customer Service Representative

Pitney Bowes Canada
09.2011 - 04.2014

Customer Service Representative

IQT Inc, Bell Canada
04.2011 - 07.2014

PASSENGER OUTREACH TEAM LEADER

The Bagg Group
01.2011 - 01.2011

Diploma - Law and Security Administration

Mohawk College
Rosalee Bharath