Rosalee Bharath
Ajax
Summary
Customer focused customer service professional with over 15 years customer service experience.. Dedicated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Current Konica Minolta
04.2014 - Current
- Customer Assistance
- Updated account information to maintain customer records.
- Point of contact for all incoming calls, email and faxes
- Contact customers for account specific information to ensure accurate billing
- Provided accurate and appropriate information in response to customer inquiries
- Handled customer inquiries courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
IQT Inc, Bell Canada
04.2011 - 07.2014
- Oshawa, On
- Provided accurate and appropriate information in response to customer inquiries
- Scheduling installation
- Placing orders for equipment
- Analyze customer accounts to determine potential sales opportunities
- Other duties as assigned
Customer Service Representative
Pitney Bowes Canada
09.2011 - 04.2014
- Provided accurate and appropriate information in response to customer inquiries
- Cross-trained and provided back-up for other customer service representatives when needed
- Addressed customer service inquiries in a timely and accurate fashion
- Navigated through several systems quickly and efficiently to help customers
- Other duties as assigned
PASSENGER OUTREACH TEAM LEADER
The Bagg Group
01.2011 - 01.2011
- Team Lead for Presto Outreach project
- Successfully completed Passenger Outreach Rep training
- Duties
- Educate customers on PRESTO system at Eglinton Station, Scarborough
- Assign and monitor tasks to Passenger Outreach Reps
- Other duties as assigned
- Education and Training
Education
Diploma - Law and Security Administration
Mohawk College
Hamilton, OntarioSkills
Active listening skills
Strong organizational skills
High customer service standards
Dedicated to process improvement
Seasoned in conflict resolution
Courteous demeanor
Timeline
Customer Service Representative
Current Konica Minolta
04.2014 - Current
Customer Service Representative
Pitney Bowes Canada
09.2011 - 04.2014
Customer Service Representative
IQT Inc, Bell Canada
04.2011 - 07.2014
PASSENGER OUTREACH TEAM LEADER
The Bagg Group
01.2011 - 01.2011
Diploma - Law and Security Administration
Mohawk College