Rosalba Rivera
Santa Ana
Summary
Dynamic Library Assistant II with a proven track record at the County of Orange, excelling in bilingual communication and children's programming. Expert in interlibrary loan coordination and community outreach, enhancing patron engagement and resource accessibility. Recognized for being organized, dependable and working well with colleagues.
Overview
26
26
years of professional experience
Work History
Library Assistant II
County of Orange
02.2007 - Current
- Assisted patrons in locating resources, navigating library systems, and answering reference questions. Assisted patrons in Spanish when needed.
- Helped with circulation desk operations, ensuring efficient check-in and check-out processes.
- Prepared and led a weekly bilingual storytime, helped with other storytime programs, and various other children's programming, including community outreach.
- Process new library materials, as well as existing materials, such as relabeling and replacing book covers.
- Branch lead for ILL materials. I submitted ILL requests, answered questions, and communicated with patrons regarding their ILL requests. I communicated with the ILL department when necessary. Trained staff members on branch ILL procedures.
- Followed drop shipment procedures and submitted AORs.
- Ordered library materials, specifically children's primary collections, and children's Spanish collections.
- Created flyers for library events. Translated flyers, calendars, as well as other promotional materials, in Spanish.
Library Clerk
Rancho Santiago Community College District
01.2000 - 10.2007
- Streamlined circulation processes by efficiently checking items in and out, while managing overdue fines, renewals, and in-house reserve items.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Assisted with opening and closing procedures, including counting money, and opening and closing the cash register.
Education
Bachelor of Science - Human Services
California State University, Fullerton
Fullerton, CA06-2005
Associate of Arts - Liberal Arts
Santa Ana College
Santa Ana, CA06-2003
Skills
- Customer service
- Bilingual communication, Spanish translation services
- Interlibrary loan coordination
- Children's programming
- Community outreach
- Collection development
- Reference assistance
- Organizational skills
- Written and oral communication
Timeline
Library Assistant II
County of Orange
02.2007 - Current
Library Clerk
Rancho Santiago Community College District
01.2000 - 10.2007
Bachelor of Science - Human Services
California State University, Fullerton
Associate of Arts - Liberal Arts
Santa Ana College