Rosalba Mora
Downey
Summary
To obtain a position in a company that will utilize the experience, knowledge and excellent customer service skills I have acquired in previous positions.
Overview
31
31
years of professional experience
Work History
Cashier/Taquera
Vallarta 25
Los Angeles
01.2012 - Current
- Cashier/Register operator
- Taquera
- Food Prep
- Dishwasher
- Assisted in opening and closing procedures
- Cash drawer balancing
Intake Coordinator
Mayerling home health llc
Glendale
09.2022 - 06.2026
- Coordinated patient intake processes for home health care services.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Assisted clients in completing required documentation for services.
- Provided crisis intervention techniques during emergencies.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Delivered crisis intervention techniques to support clients in urgent situations.
Intake Coordinator
Always Home Health Care
Hawthorne
04.2021 - 08.2022
- Coordinated patient intake processes for home health care services.
- Managed scheduling and communication with healthcare providers and clients.
- Assisted clients in completing required documentation for services.
- Maintained accurate records of patient information and service requests.
- Trained new staff on intake procedures and best practices.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Evaluated client needs and directed them to appropriate resources.
Assistant Manager
Jim Dandy Restaurant
Los Angeles
01.2004 - 01.2012
- Assisted Manager in general restaurant operations including opening and closing.
- Customer Service
- Supervised employees
- Register operator
- Cash drawer balancing
Store Manager
Golden Bird Corporation
Los Angeles
01.1996 - 01.2005
- Oversaw day to day operations of business
- Accounts receivables and accounts payables
- Weekly sales journals and reports
- Quality production control
Switchboard Operator
Ramona’s Mexican Food
Los Angeles
01.1998 - 01.1999
- Answered, transferred and directed approximately 400 calls daily.
- Handled general clerical duties to support office operations
- Retrieved customer orders from inventory system to fulfill requests promptly.
- Managed shipping and receiving processes for incoming and outgoing packages to maintain inventory accuracy.
Education
Certificate of Completion - Business Administration/Legal Clerk
I.C.D.C. College
Huntington Park, CaDiploma - General Education
Soledad High School
Compton, CaSkills
- Point of Sale Systems
- Cash Handling
- Transaction Processing
- Inventory Management
- Order Processing
- Sales Reporting
- Customer Service
- Customer Relations
- Data Entry
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft Power Point
- Team Collaboration
Timeline
Intake Coordinator
Mayerling home health llc
09.2022 - 06.2026
Intake Coordinator
Always Home Health Care
04.2021 - 08.2022
Cashier/Taquera
Vallarta 25
01.2012 - Current
Assistant Manager
Jim Dandy Restaurant
01.2004 - 01.2012
Switchboard Operator
Ramona’s Mexican Food
01.1998 - 01.1999
Store Manager
Golden Bird Corporation
01.1996 - 01.2005
Certificate of Completion - Business Administration/Legal Clerk
I.C.D.C. College
Diploma - General Education
Soledad High School