Rosa Isela Garcia
San Francisco
Summary
Hospitality professional with strong experience in fast-paced restaurant environments and fine dining settings. Skilled at building genuine guest relationships, managing multiple tables with precision, and delivering attentive, seamless service. Extensive knowledge of wine, oyster service, upselling and elevated dining standards, with a passion for creating memorable guest experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Server
Stk steakhouse
San Francisco
06.2025 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Assisted in menu presentations and daily specials to inform guests.
- Took accurate orders and communicated them to the kitchen staff.
- Engaged in long hours with high volume
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with team members to ensure efficient table turnover.
- Supported training of new staff on service standards and restaurant protocols.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server and Bartender
Collision course soul food
Westminster
01.2025 - 06.2025
- Took food and beverage orders accurately from guests at tables.
- Delivered meals promptly while maintaining high presentation standards.
- Prepared and served a variety of cocktails and beverages to customers.
- Managed inventory by restocking supplies and tracking usage.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- learned and promoted cigar sells
Server
Reata western cuisine
Alpine
01.2024 - 01.2025
- Maintained cleanliness and organization of dining areas throughout shifts.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Participated in wine tastings, providing feedback on flavor profiles and quality standards.
Server and bartender
Rocksalt Grille seafood and oyster tavern
Westminster
01.2018 - 01.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Worked in a fast paced, high volume environment
- Specialize in wine and oysters
- Cross trained
- Enhanced guest experience by providing fast and accurate service
- Comfortable with wine service at table
Education
Associate of Science - Science
Carroll Community College
Westminster, Maryland 08.2018 - 06.2020
Skills
- Customer service
- Top employee with most reviews
- Fine dining service etiquette (formal table setting, napkin service, silver service)
- Multi-course meal service
- Wine knowledge & food pairing
- Upselling premium menu items
- Menu memorization (ingredients, allergens, preparation methods)
- POS system proficiency
- Handling high-profile/VIP guests
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Chosen to train and mentor new team members on fine dining standards.
- Recognized for maintaining exceptional service ratings in high-volume shifts.
- Selected for high-profile or private event service due to professionalism and consistency.
- Recognized by management for advanced wine knowledge and pairing recommendations.
Affiliations
I have a strong appreciation for visual arts, live music, and the creative culture of the city. I enjoy exploring new restaurants, wine bars, and culinary experiences. I am naturally curious and love trying new things, whether it’s discovering a new neighborhood spot or attending a local art exhibit. Staying engaged with the city’s dining and cultural scene helps me bring a fresh, well-rounded perspective to the guest experience.
References
References available upon request.
Timeline
Server
Stk steakhouse
06.2025 - Current
Server and Bartender
Collision course soul food
01.2025 - 06.2025
Server
Reata western cuisine
01.2024 - 01.2025
Associate of Science - Science
Carroll Community College
08.2018 - 06.2020
Server and bartender
Rocksalt Grille seafood and oyster tavern
01.2018 - 01.2024