Rosa Helena Gutierrez
33140 Westbury Ave,Abbotsford BC
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at Maplewood Senior Living. Skilled in cleaning, sanitizing, and customer service, demonstrating exceptional time management and problem-solving abilities. Achieved significant improvements in workflow and service delivery, leveraging teamwork and excellent communication to exceed employer expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dietary Aide
Maplewood Senior Living
10.2018 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.Diswasher
Egg Packer
Mt Lehman Egg & Poultry Farm
03.2022 - 11.2024
- Communicated regularly with supervisors regarding any issues or concerns related to the packing process or equipment functionality.
- Streamlined operations by effectively using automated equipment for faster and more efficient packing.
- Enhanced production efficiency by organizing and maintaining a clean, efficient work area for egg packing.
- Supported inventory management through accurate labeling and documentation of packed eggs for shipment.
- Handled fragile materials with care, protecting eggs from potential damage during the packing process.
- Ensured egg quality by carefully inspecting each egg for cracks, dirt, and other imperfections before packaging.
Store Market Manager
El Rincon Latino Market
02.2015 - 11.2022
- Drove market growth by analyzing trends to identify opportunities for expansion or improvement in existing stores.
- Promoted a culture of continuous improvement by encouraging staff feedback on processes and regularly reassessing operational efficiency.
- Oversaw routine maintenance tasks to preserve an inviting store appearance reflective of brand standards.
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Established strong relationships with vendors to negotiate favorable terms, secure exclusive products, and maintain timely deliveries.
Housekeeping
The Oxford Senior Home
02.2018 - 12.2018
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
Janitor
Police Station
03.2014 - 11.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Foster Care Provider
Ministery of Children
01.2009 - 10.2014
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
Product Demonstrator
Cotsco
02.2012 - 12.2013
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
Education
No Degree - Business
CUC
Colombia12-1990
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Team collaboration
- Verbal communication
- Relationship building
- Computer skills
- Flexible schedule
- Heavy lifting
- Sanitization
- Table setting
- Kitchen organization
- Dining room setup
- Dining room service
- Multitasking
- Teamwork and collaboration
- Excellent communication
Languages
Spanish
Native or Bilingual
Certification
FoodSafe Level 1
No
A motivated and well organized professional having more than 5 years of experience as dietary aid looking for a role t apply my skills and to learn new to gain experience, while utilizing my transferable competencies.
Timeline
Egg Packer
Mt Lehman Egg & Poultry Farm
03.2022 - 11.2024
Dietary Aide
Maplewood Senior Living
10.2018 - Current
Housekeeping
The Oxford Senior Home
02.2018 - 12.2018
Store Market Manager
El Rincon Latino Market
02.2015 - 11.2022
Janitor
Police Station
03.2014 - 11.2015
Product Demonstrator
Cotsco
02.2012 - 12.2013
Foster Care Provider
Ministery of Children
01.2009 - 10.2014
No Degree - Business
CUC
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