Rosa D. Chung
Riverside
Summary
As a highly motivated and experienced professional with a passion for remote work, I bring a wealth of skills and expertise to any team. With proven success in managing projects, collaborating with team members across different time zones, and delivering high-quality results, I thrive in a remote work environment. My ability to communicate effectively, stay organized, and adapt quickly to changing priorities enables me to excel in a fast-paced, dynamic setting. I am confident that my strong work ethic, positive attitude, and commitment to excellence make me an ideal candidate for any remote work opportunity.
Overview
14
14
years of professional experience
Work History
Customer Service Manager & Influencer Marketing
The Milky Box
07.2023 - 03.2025
- Enhance customer satisfaction by streamlining support processes and implementing new strategies.
- Increase team productivity by providing ongoing training and support to customer service representatives.
- Improve response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Manage a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Develop new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Take ownership of customer issues and follow problems through to resolution.
- Collaborate with influencers to ensure that their content meets our brand's standards and guidelines.
- Upload/Schedule approved content to social platforms.
Customer Service Manager & Editorial Assistant
My Organic Company
01.2021 - 03.2025
- Enhance customer satisfaction by streamlining support processes and implementing new strategies.
- Increase team productivity by providing ongoing training and support to customer service representatives.
- Improve response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduce customer complaints, proactively addressing issues and implementing effective solutions.
- Manage a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Ensuring the smooth functioning of the editorial process.
- Reviewing and proofreading written content, and assisting with the publication of articles in GemPages.
- Manage resolving disputes related to Stripe transactions.
Order Processing Guru
Marc Pro Inc.
08.2015 - 04.2017
- Process incoming orders both manually and through the website
- Prepare packing slips for the shipping department to process orders and get shipped out the same day
- Process returns/refunds
- Answered incoming calls/emails with questions from customers regarding orders or shipping information
- Post all incoming payments from payment plan accounts that are setup in the system
- Close the month
- Collections
- Follow-up with customers with payment plan accounts that have gone past due
- Meet deadlines for all data entry work.
Administrative Assistant
Patio Warehouse Inc.
01.2015 - 08.2015
- Answer incoming phone calls
- Schedule appointments for 4-6 sales representatives/project specialist
- Data entry
- Show walk-in customers our patio cover showroom
- Follow up with customer previously scheduled consultations to get feedback
- General office duties
- Multi-tasking
- Process customer project contracts and extra work orders
- Correspond to numerous emails daily
- Provide excellent customer service.
Human Resources Lead
Sears
04.2013 - 12.2014
- Oversaw daily office operations for staff of 4 employees
- Prepared and distributed payroll for staff of 300 employees
- Oversaw inventory and office supply purchases
- Kept organized documentation of all employees
- Trained new employees on store principals and company procedures
- Created daily and weekly cash reports of cash fund
- Cash handling up to $50,000.00 daily
- Filed and addressed employee complaints in accordance with company policies and government regulations
- Organized all new hire, security and temporary paper work
- Drafted weekly time sheets for employees
- Maintained a clean reception area, including lounge and associated areas
- Helped distribute employee notices and mail around the office
- Greeted numerous visitors, and interview candidates
- Managed office supplies, vendors, organization and upkeep
- Planned recognition events for associates
- Processed final paychecks.
Administrative Assistant
Three Dots Inc.
02.2012 - 03.2013
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Answered and quickly redirected calls
- Assisted with staff event planning
- Planned and coordinated materials for board meetings, committee meetings and staff events
- Organized and filed paper work.
Cashier/Server
El Pollo Loco
01.2011 - 01.2012
- Greeted numerous customers and took their food orders
- Provided quick service with 100% accuracy
- Cash handling up to $100.00 daily
- Handled customer complaints
- Maintained a neat and clean dining area
- Food service certified.
Sales Associate/Stock
Forever 21
11.2010 - 01.2011
- Greeted numerous customers providing excellent customer service
- Assist customers with any questions or concerns they might have
- Inform customers about any specials the store might be having
- Organize all shipment of retail and accessories received daily
- Place all clothes and accessories in proper section in store.
Education
High School Diploma -
Magnolia High School
Anaheim, CA01.2011
Skills
- Good Listener
- Quick Learner
- Personable and Friendly
- Fluent in (Spanish/English)
- Computer Skills
- Detail-oriented
- MS Windows Proficient
- GemPages Proficient
- Shopify Proficient
- Re-Amaze Proficient
- Stripe Proficient
- Staff Scheduling
Experience Achievements
- Successfully trained all new employees to ensure continued quality of customer service
- Recorded and filed employee benefits, salary and annual evaluation information
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency
- Completed payroll weekly for staff of 300 employees
- Always met deadlines for office projects
References
On request.
Timeline
Customer Service Manager & Influencer Marketing
The Milky Box
07.2023 - 03.2025
Customer Service Manager & Editorial Assistant
My Organic Company
01.2021 - 03.2025
Order Processing Guru
Marc Pro Inc.
08.2015 - 04.2017
Administrative Assistant
Patio Warehouse Inc.
01.2015 - 08.2015
Human Resources Lead
Sears
04.2013 - 12.2014
Administrative Assistant
Three Dots Inc.
02.2012 - 03.2013
Cashier/Server
El Pollo Loco
01.2011 - 01.2012
Sales Associate/Stock
Forever 21
11.2010 - 01.2011
High School Diploma -
Magnolia High School
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