Rosabella Frates
Clovis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Observer
Community Regional Medical Center Emergency Department
01.2024 - Current
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
Team Member
Target
01.2021 - 10.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Manager
Burger King
01.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Early Childhood Education -
Clovis Community College
Clovis, CA08-2026
High School Diploma -
Sunnyside High School
Fresno, CA07-2020
Skills
- Data gathering
- Multitasking and organization
- Verbal and written communication
- Flexible schedule
- Team leadership
Certification
- BLS - American Heart Association
Languages
Spanish
Professional Working
Timeline
Patient Observer
Community Regional Medical Center Emergency Department
01.2024 - Current
Team Member
Target
01.2021 - 10.2023
Manager
Burger King
01.2020 - 03.2021
Early Childhood Education -
Clovis Community College
High School Diploma -
Sunnyside High School
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