ROSA VERGARA
Valencia,CA
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Injury Legal Center, P.C.
01.2017 - Current
- Provided excellent client support both in Spanish and English.
- Successfully opened and monitored all client cases of personal injury.
- Developed efficient collaboration and positive relationships with Insurance adjusters and medical providers to support clients.
- Precisely prepared files through the demand phase to begin negotiations.
- Coordinated case management processes to ensure timely and effective client support.
- Assessed client needs and developed tailored care plans for injury recovery.
- Collaborated with medical professionals to facilitate comprehensive treatment options.
- Monitored client progress and adjusted care plans based on evolving needs.
- Maintained accurate case records using industry-standard management software.
- Managed appointment scheduling and follow-ups to enhance patient access to services.
- Facilitated communication among healthcare providers, patients, and families to optimize treatment outcomes.
Education
High School Diploma -
West Valley Occupational Center
Woodland HillsSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Bilingual
- Documentation and reporting
- Relationship building
- Email and telephone etiquette
Certification
- Certified Medical Assistant
- Certified Office Procedures
- Certified Paralegal
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Injury Legal Center, P.C.
01.2017 - Current
High School Diploma -
West Valley Occupational Center
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