Rosa Valencia
Lakewood
Summary
Adept at driving business growth, I leveraged my critical thinking and customer service skills at Out West Forklift Repairs to significantly enhance sales revenue. By mastering product knowledge and excelling in customer needs assessment, I not only resolved complex issues but also fostered strong relationships, boosting customer satisfaction and retention.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Out West Forklift Repairs
08.2020 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Front Desk Receptionist
Best Cleaners
06.2017 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted visitors warmly, creating positive first impression of organization.
Education
High School Diploma -
Millikan High School
2800 Snowden Ave Long Beach, CA 90815 United Stat06.2020
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Product knowledge
- Critical thinking
- Call center experience
- Data entry
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Business growth and retention
- Shipping coordination
- Upselling
- Appointment scheduling
- Email communication
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Sales Representative
Out West Forklift Repairs
08.2020 - Current
Front Desk Receptionist
Best Cleaners
06.2017 - 08.2020
High School Diploma -
Millikan High School
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