ROSA RODRIGUEZ
Granite Bay
Summary
Organized and dependable bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Grocery Crew Member
Trader Joe's
09.2021 - Current
- Assisting customers by finding items quickly to boost store satisfaction rates.
- Using pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicating with customers and staff politely and professionally to uphold store standards.
- Operating cash register to accurately process and record customer payments.
- Stocking shelves and organizing merchandise displays for easy retrieval.
- Cleaning and maintaining store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeting customers and provided prompt and courteous service.
General Manager
Cabos Granite Bay INC
04.1997 - 08.2021
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Provided excellent customer service
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Managed kitchen staff, trained and supervised in preparation of foods.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - General Studies
American River College
Sacramento CAHigh School Diploma -
Cordova High School
Rancho Cordova, CA06.1986
Skills
- Bilingual (Spanish)
- Customer engagement
- Teamwork and collaboration
- Interactive communication skills
- Problem-solving
- Task prioritization
- Positive company representation
- Learning agility
Certification
Servsafe manager certification
Servsafe food handler certification
Timeline
Grocery Crew Member
Trader Joe's
09.2021 - Current
General Manager
Cabos Granite Bay INC
04.1997 - 08.2021
No Degree - General Studies
American River College
High School Diploma -
Cordova High School
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