ROSA RIOS
Chula Vista
Summary
Empathetic treatment coordinator with a passion for clearly presenting treatment options to patients. Strong knowledge of dental payment processing and financing options. Excellent understanding of dental treatments and procedures. Several years of experience in customer service and patient relations.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Mission Valley and Premier Oral Surgery
11.2024 - Current
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Laid out potential payment plans for patients.
- Coordinated patient scheduling and insurance verification processes, enhancing operational efficiency and patient flow within the clinic.
- Streamlined communication between surgical teams and patients, resulting in improved patient understanding of treatment protocols.
Shift Lead
STARBUCKS COFFEE
02.2020 - 12.2024
- Creating a shift schedule, delegating tasks and making sure the rushes ran smoothly
- Reporting any issues or future improvements to the store manager
- Would train new employees and reminding everyone of store standards, all while keeping a friendly yet professional relationships with partners
- Cash handling for opening and closing shifts
Receptionist and Dental Hygienist
UNIVERSITY OF HAWAII MEDICAL CENTER
02.2023 - 06.2024
- Scheduled meetings and managed office
- Helped clients booked and change their next appointments
- Would file FAFSA and insurance claims as well as searching for any options available for our patients
- Kept the office clean, safe and organized, checked for office supply inventory
- Helped patients check in from the moment they walked in, to back where the Doctor and I would perform X-RAY and cleanings
Caregiver
ATLANTA SENIOR CARE
12.2018 - 10.2022
- Performing light duties around home and meal preparation
- Would monitor and administer medication, escorted patient to medical appointments
- Provide companionship and emotional support, not only for patient, but for family as well
- Reporting back to my case manager about improvements or any updates
- Provided compassionate care to seniors, ensuring comfort and enhancing quality of life through personalized support.
Education
Bachelor of Science - Human Biology
University of Hawaii at Manoa
Honolulu, HISkills
- Treatment planning
- Compassionate care
- Staff training
- Appointment scheduling
- Insurance verification
- Record keeping
Timeline
Treatment Coordinator
Mission Valley and Premier Oral Surgery
11.2024 - Current
Receptionist and Dental Hygienist
UNIVERSITY OF HAWAII MEDICAL CENTER
02.2023 - 06.2024
Shift Lead
STARBUCKS COFFEE
02.2020 - 12.2024
Caregiver
ATLANTA SENIOR CARE
12.2018 - 10.2022
Bachelor of Science - Human Biology
University of Hawaii at Manoa