Summary
Overview
Work History
Education
Skills
References
Clubs
Languages
Certification
Timeline
Generic

Rosa Perez

Lake Elsinore

Summary

As a reliable bilingual teller with experience, I am committed to fostering a goal-oriented environment while maintaining accurate cash handling and management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. In a fast-paced financial environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Teller

Wells Fargo
Lake Elsinore
12.2022 - Current
  • Maintained compliance with banking regulations and policies.
  • Processed customer transactions accurately and efficiently.
  • Provided exceptional customer service in a fast-paced environment.
  • Resolved customer complaints promptly and professionally.
  • Replenished cash supplies and ensured accurate currency levels in machines.
  • Trained new employees on ATM operations and company policies efficiently.
  • I am certified in contributing to opening and closing procedures.
  • I am certified in dual control procedures.
  • I am also certified with safety box procedure

Teacher/ supervisor

Familia De Nuevo Nacimiento
Lake Elsinore
04.2014 - Current
  • Led group discussions to encourage student participation and understanding.
  • Collaborated with other volunteers to enhance program offerings and events.
  • Created materials for use in Sunday school classes including worksheets, handouts, and other visual aids.
  • Attended assigned teacher and church management meetings.
  • Coordinated camps, retreats and vacation bible school events.

Cashier Team Lead

Rasing Canes
Lake Elsinore
01.2022 - 01.2023
  • Trained new cashiers on register operations and customer service skills.
  • Collaborated with management to enhance customer satisfaction initiatives.
  • Performed daily opening and closing procedures for the register area.
  • Developed strong working relationships with team members to foster collaboration.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Manager

Mcdonalds
Lake Elsinore
09.2018 - 12.2021
  • I'm responsible for providing spontaneous customer service to meet customer needs with their orders.
  • I'm capable of working in a fast-paced environment.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Handled cash and credit transactions while ensuring accurate change distribution.
  • Oversaw performance evaluations to guide employee development plans.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Diploma -

Temescal Canyon High School
Lake Elsinore, CA
06.2018

Some College (No Degree) - Criminology

Riverside City College
Riverside, CA

Skills

  • Currency replenishment
  • Transaction processing
  • Compliance management
  • Dual control procedures
  • Team collaboration
  • Fraud detection proficiency
  • Bilingual in Spanish
  • Goal-oriented focus
  • Cash handling and management
  • New teller training

References

  • Denisa Navarro, Supervisor, (951) 609-5057
  • Veronica Escobar, Manager, (951) 442-3366

Clubs

  • Praise and worship, Leader singer for our band
  • Drama, Been acting since middle school
  • Leadership, Learn how to move from teachers to leaders

Languages

Spanish
Professional

Certification

  • Dual control certified
  • Opening and closing certified
  • Safety box certified

Timeline

Teller

Wells Fargo
12.2022 - Current

Cashier Team Lead

Rasing Canes
01.2022 - 01.2023

Manager

Mcdonalds
09.2018 - 12.2021

Teacher/ supervisor

Familia De Nuevo Nacimiento
04.2014 - Current

Diploma -

Temescal Canyon High School

Some College (No Degree) - Criminology

Riverside City College

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Rosa Perez