Rosa Perez
Kitchener,ON
Summary
Motivated, focus with positive attitude. Experienced in environment pressure and delivered hight class of communication to answer clients demands.
Overview
6
6
years of professional experience
Work History
Receptionist
Hilton Garden Inn
Cambridge, Ontario
05.2024 - Current
- Greeted visitors and provided them with assistance.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Hotel Hard Rock
Puntacana, RD, La Altagracia
01.2022 - 01.2024
- Welcome guest at te reception, perform check in and check out.
- Identify issues, analyze information and provide solution to problems.
Receptionist
Hotel Majestic
Puntacana,RD., La Altagracia
01.2020 - 12.2022
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Passenger Service Agent
Delta Airline
Puntacana, RD., La Altagracia
05.2018 - 01.2020
- Informed passengers of any changes in flight schedules or other travel related matters.
- Provided assistance to passengers with limited mobility.
- Verified identification of passengers for security purposes.
Education
Bisiness Administration
Univercity UFHEC
Dominican Republic03-2012
High School Diploma -
Tiburcio Millan Lopez
Domican Republic09-2002
Skills
- Document Management
- Office equipment operations
- Organization skills
- Customer Service
- Guest Services
- Cash Handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Italian
Limited
Timeline
Receptionist
Hilton Garden Inn
05.2024 - Current
Receptionist
Hotel Hard Rock
01.2022 - 01.2024
Receptionist
Hotel Majestic
01.2020 - 12.2022
Passenger Service Agent
Delta Airline
05.2018 - 01.2020
Bisiness Administration
Univercity UFHEC
High School Diploma -
Tiburcio Millan Lopez
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