Rosa Nguyen
Ottawa,ON
Summary
Accomplished Front Office Administrator with a proven track record at Glebe Dental Centre/Bronson Dental, enhancing office efficiency and customer satisfaction. Skilled in scheduling appointments and providing exceptional reception duties. Streamlined insurance claim processes, significantly improving reimbursement speed. Expert in fostering welcoming environments and adept at office supply management, showcasing both hard and soft skills.
Experienced with managing front office operations and providing administrative support. Utilizes organizational skills and effective communication to enhance office efficiency. Track record of maintaining welcoming atmosphere and delivering exceptional client service.
Overview
8
8
years of professional experience
Work History
Front Office Administrator
Glebe Dental Centre/Bronson Dental
02.2024 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
Dental Administrative Assistant
Merivale Dental Centre
11.2023 - 01.2024
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Increased overall productivity by providing administrative support to dentists, hygienists, and other dental staff members.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
Dental Administrative Assistant
Orleans Dental Centre
06.2023 - 11.2023
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Coordinated staff meetings and continuing education sessions to promote team collaboration and enhance professional development opportunities within the practice.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Maintained cleanliness of reception area, exam rooms, and common areas to ensure a professional appearance for the practice.
Patient Care Coordinator
VCA - Alta Vista Animal Hospital
10.2022 - 05.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Retail Sales Associate
Value Village
08.2017 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON06-2023
High School Diploma -
St. Francis Xavier Catholic High School
Ottawa, ON06-2017
Skills
- Scheduling appointments
- Reception duties
- Office supply management
- File organization
Timeline
Front Office Administrator
Glebe Dental Centre/Bronson Dental
02.2024 - Current
Dental Administrative Assistant
Merivale Dental Centre
11.2023 - 01.2024
Dental Administrative Assistant
Orleans Dental Centre
06.2023 - 11.2023
Patient Care Coordinator
VCA - Alta Vista Animal Hospital
10.2022 - 05.2023
Retail Sales Associate
Value Village
08.2017 - 04.2022
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
St. Francis Xavier Catholic High School
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