Rosa Murillo
Compton
Summary
Dedicated Restaurant Supervisor known for optimizing labor cost control and enhancing customer experience. Effective in managing inventory and enforcing hygiene standards, leading to measurable improvements in service quality and team productivity.
Talented kitchen leader offer over 15 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
24
24
years of professional experience
Work History
Restaurant Supervisor
Chick-fil-A
Cerritos, CA
10.2023 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on efficient service practices.
- Managed inventory levels, reducing waste through effective stock rotation.
- Implemented training programs that improved team performance and customer satisfaction.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Home Office Manager
Private Residence
Newport Beach, CA
05.2023 - Current
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed scheduling and logistics for household events, ensuring seamless execution.
- Oversaw inventory management, maintaining supplies and equipment for daily operations.
- Coordinated maintenance and repairs, ensuring a safe and functional environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated resource management to optimize workflow and minimize downtime across projects.
- Accomplished multiple tasks within established timeframes.
Store Manager
Jack in the Box
Los Angeles, CA
05.2002 - 05.2023
- Led team to achieve operational goals through effective scheduling and inventory management.
- Enhanced customer satisfaction by training staff on service excellence and food quality standards.
- Streamlined store processes, resulting in improved efficiency and reduced waste.
- Implemented promotional strategies to increase sales and drive customer engagement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared and served food in compliance with health and safety standards.
- Trained new staff on food handling procedures and customer service protocols.
Education
High School Diploma -
Jordan High School
Long Beach, CASkills
- Customer service
- Hospitality
- Staff training
- Staff supervision
- Hygiene standards
- Cash handling
- Food safety compliance
- Labor cost control
- Staff scheduling
Languages
Spanish
Professional Working
Timeline
Restaurant Supervisor
Chick-fil-A
10.2023 - Current
Home Office Manager
Private Residence
05.2023 - Current
Store Manager
Jack in the Box
05.2002 - 05.2023
High School Diploma -
Jordan High School