ROSA MARTINEZ-MIRELES
150 S Oxford Ave, Los Angeles
Summary
Bilingual Support Professional with 25+ years' experience providing top-notch assistance to Senior Leadership and Teams. Skilled in office management, administrative support, and optimizing processes for increased productivity. Known for handling confidential information with discretion and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Administration Service Medical Support
Citadel Federal Solutions, LLC
Los Angeles
04.2023 - Current
- Expedite check-in with efficiency and empathy.
- Conduct regular audits.
- Schedule appointments and procedures.
- Maintain satisfaction rate.
Customer Service Representative
Oregon Health Authority (OHA)
Los Angeles
11.2022 - 12.2022
- Respond inbound calls.
- Resolve customer complaints.
- Maintain customer records.
- Disseminate information
- Collaborate with teams.
- Assist clients.
Specialist Member Engagement
Molina Healthcare
Los Angeles
10.2022 - 11.2022
- Respond to inquiries.
- Address member issues.
- Provide quality service.
- Analyzing data.
- Ensure high quality service.
Remote Clinical Admin Coordinator
United Healthcare Group (Healthcare Support Staffing, Inc.)
Los Angeles
09.2021 - 11.2021
- Provide administrative support.
- Coordinate clinical activities.
- Worked collaboratively with teams.
- Participate in quality insurance process.
Case Care Management Assistant
Health Net Federal Services
Los Angeles
07.2021 - 07.2021
- Manage healthcare services for military and veteran beneficiaries.
- Conduct remote assessment.
- Update beneficiary records.
- Provide administrative assistance.
Healthcare Patient Support Representative
OPTUM (Aspire Staffing)
Los Angeles
06.2021 - 07.2021
- Managed patient inquiries.
- Collaborate with healthcare providers.
- Resolved patient issues.
- Maintained patient records.
- Assist patients in scheduling appointments.
Intake Specialist
Blue Shield of CA
Los Angeles
09.2020 - 04.2021
- Process medicare enrollment.
- Handled billing inquiry.
- Entered member information.
- Communicate with internal and external teams.
- Conduct quality checks.
Enrollment Health Advocate
Gracelight Community Health
Los Angeles
01.2020 - 06.2020
- Process applications.
- Collaborate with insurance providers.
- Generate reports.
- Provide program information.
- Conduct in-research.
Family Service Enrollment Program Assistant II
Crystal Stairs
Los Angeles
01.2006 - 01.2020
- Provide administrative support.
- Provide quality customer service.
- Review eligibility documentation.
- Coordinate with external organizations.
Education
Associate of Arts - Psychology/Sociology
Los Angeles City College
Los Angeles, CA 12-2022
Associate of Science - Business Administration/Management
Los Angeles City College
Los Angeles, CA 02-2022
Associate of Arts - Computerized Business Specialist
American Career College
Los Angeles, CA06-2006
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA 06-1998
Skills
- Superior Customer Service
- File Maintenance
- Streamline Processes
- Problem-Solving
- Multitasking
- Bilingual Proficiency (English & Spanish)
- CS-Link/Epic
- Complex Data Entry
Certification
- Certified Microsoft Specialist, Microsoft Office
- Certified Enrollment Counselor, Covered California
Timeline
Health Administration Service Medical Support
Citadel Federal Solutions, LLC
04.2023 - Current
Customer Service Representative
Oregon Health Authority (OHA)
11.2022 - 12.2022
Specialist Member Engagement
Molina Healthcare
10.2022 - 11.2022
Remote Clinical Admin Coordinator
United Healthcare Group (Healthcare Support Staffing, Inc.)
09.2021 - 11.2021
Case Care Management Assistant
Health Net Federal Services
07.2021 - 07.2021
Healthcare Patient Support Representative
OPTUM (Aspire Staffing)
06.2021 - 07.2021
Intake Specialist
Blue Shield of CA
09.2020 - 04.2021
Enrollment Health Advocate
Gracelight Community Health
01.2020 - 06.2020
Family Service Enrollment Program Assistant II
Crystal Stairs
01.2006 - 01.2020
Associate of Arts - Psychology/Sociology
Los Angeles City College
Associate of Science - Business Administration/Management
Los Angeles City College
Associate of Arts - Computerized Business Specialist
American Career College
High School Diploma -
Los Angeles Senior High School
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