Rosa Marano
Pine Grove,ON
Summary
Driven by a goal-oriented approach, I excelled at Bluenotes by enhancing customer satisfaction through exceptional service and effective problem-solving. Demonstrated strong teamwork and collaboration skills, alongside proficient cash handling, contributing to a positive and efficient shopping environment. My ability to multitask and maintain composure under pressure sets me apart as a dynamic team player.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bluenotes
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Teachers Assistant
Tania Barbara
10.2021 - 06.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Education
High School Diploma -
St. Jean De Brebeuf Catholic High School
Woodbridge, ON06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Sales Associate
Bluenotes
03.2023 - Current
Teachers Assistant
Tania Barbara
10.2021 - 06.2023
High School Diploma -
St. Jean De Brebeuf Catholic High School
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