Rosa Luna
Hesperia
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
County of San Bernardino
Adelanto
01.2025 - Current
- Communicate regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Provide guidance on how to apply for benefits and answered questions related to the process.
- Verify applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Review applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Ensure compliance with all applicable laws and regulations governing benefit programs.
- Process client applications in accordance with established guidelines.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Attend regular training sessions to stay up-to-date on new rules and regulations.
- Monitor client accounts for any changes that could impact eligibility requirements.
- Conduct detailed interviews with applicants to determine their eligibility for assistance programs.
Financial Counselor
Redlands Community Hospital
Redlands
05.2015 - 01.2025
- Verified insurance coverage and eligibility for services.
- Prepared documents for archiving in accordance with organization policies.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Performed data entry tasks to update patient information in the system.
- Monitored inventory levels of registration materials such as forms, brochures.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Conducted regular audits of patient files to ensure compliance with established standards.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Assisted with training new staff members on proper procedures related to registering patients.
- Greeted patients upon arrival and directed them to appropriate areas.
- Provided assistance with completion of paperwork related to the registration process.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Registered patients for outpatient procedures and emergency services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Receptionist
Victor Valley Community College
Victorville
10.2022 - 01.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Phone Operator
Foundation Medical Group
San Bernardino
08.2012 - 05.2015
- Answered multiple phone calls, taking and relaying messages.
- Provided information to callers while following HIPPA laws.
- Prepared letters and documents.
- Greeted and directed guest.
- Answered patient and guest questions.
- Scheduled appointments follow up appointments.
- Called attorneys or insurance companies to verify insurance eligibility.
Cashier
The Home Depot
San Bernardino
01.2012 - 08.2012
- Provided friendly and courteous customer service.
- Registered sales on cash register by scanning items.
- Processed exchanges and returns.
- Handled cash or credit transactions with customers.
- Kept isles and working areas cleaned.
- Helped customers find the merchandise they were looking for.
Cashier
Shoe City
San Bernardino
01.2008 - 09.2011
- Handled check, credit, or cash transactions with customers.
- Issued change, receipts, exchanges, and refunds to customers.
- Counted money at the beginning and end of shift to ensure that amounts were correct.
- Greeted customers as they came in and left the store.
- Kept work area and isles were cleaned and organized.
- Stocked isles when shipment came in.
Cashier
Pollo Campero
San Bernardino
05.2007 - 12.2007
- Greeted customers as they came in and left the store.
- Kept the counter and dining area neat and clean.
- Swept and mopped floors regularly.
- Packaged food in boxes and bags.
- Processed debit card and credit card transactions.
- Counted money at the beginning and end of the shift to ensure that amounts were correct.
Education
High School Diploma -
Sierra High School
San Bernardino, California01.2008
Skills
- Client communication
- Data entry
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Proficiency in [software]
- Confidentiality
- Appointment scheduling
- Public assistance programs
- Interviewing
- Microsoft office
- Telephone etiquette
- Communication skills
- Multitasking capacity
Timeline
Eligibility Specialist
County of San Bernardino
01.2025 - Current
Receptionist
Victor Valley Community College
10.2022 - 01.2023
Financial Counselor
Redlands Community Hospital
05.2015 - 01.2025
Phone Operator
Foundation Medical Group
08.2012 - 05.2015
Cashier
The Home Depot
01.2012 - 08.2012
Cashier
Shoe City
01.2008 - 09.2011
Cashier
Pollo Campero
05.2007 - 12.2007
High School Diploma -
Sierra High School