Rosa Luna
Imperial
Summary
Leadership professional with over 10 years of experience in case management. Skilled in developing and implementing an organizations vision, cultivating relationships, and building productive teams. Motivated to exceed organizational goals, developing trusted internal and external client relationships.
Overview
11
11
years of professional experience
Work History
Bilingual Service Coordinator/SDP
San Diego Regional Center
07.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Mental Health Rehabilitation Technician III
Imperial County Of Behavioral Health
03.2016 - 07.2022
- Over saw Adolescent Habilitative Learning Program; implementing a structuralized and supportive environment that services as transition between the school and outpatient services.
- Assisted therapists in creating individualized treatment plans for better patient outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Adapted treatment techniques as needed for varying patient conditions and needs, enhancing the effectiveness of therapy sessions.
- Provided comprehensive multi- disciplinary assessment as a basis for creating psychosocial and behavioral treatment plans.
Instructor
Calipatria State Prison
10.2017 - 01.2018
- Mentored new instructors, sharing valuable insights and strategies for classroom success.
- Assisted in curriculum development, ensuring best practices for effective instruction.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Promoted classroom safety, collaboration and best practices, working effectively with prison regulations.
S.A.R.T Advocate/ Crisis Line Worker
Sure Helpline Crisis Center
07.2013 - 08.2017
- Assisted in the development of training materials for new Crisis Line Workers and S.A.R.T advocates, ensuring consistency in service delivery.
- Provided appropriate referrals to community-based resources for callers seeking additional support or services.
- implemented and maintained a comprehensive coordination, trauma informed and victim centered system of intervention and care.
- Worked collaboratively with law enforcement, medical providers, and community based victim advocates, mental health services and other allied professionals.
Education
Emerging Leadership Academy
San Diego Regional Center
2024
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA06.2018
Skills
- Service Monitoring and Evaluation
- Resource Utilization
- Community Liaison
- Team Leadership
- Client Advocacy
- Critical Thinking
- Multitasking Abilities
- Cross-functional Collaboration
Timeline
Bilingual Service Coordinator/SDP
San Diego Regional Center
07.2022 - Current
Instructor
Calipatria State Prison
10.2017 - 01.2018
Mental Health Rehabilitation Technician III
Imperial County Of Behavioral Health
03.2016 - 07.2022
S.A.R.T Advocate/ Crisis Line Worker
Sure Helpline Crisis Center
07.2013 - 08.2017
Emerging Leadership Academy
San Diego Regional Center
Bachelor of Arts - Psychology
San Diego State University
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