Dynamic customer service professional. Excelling in resolving inquiries and enhancing satisfaction. Bilingual in English and Spanish, skilled in data entry and accuracy. Experienced with handling customer interactions and resolving issues promptly.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fit-Line Global Inc.
01.2022 - 09.2025
Processed orders accurately using ERP systems, ensuring timely fulfillment of requests.
Resolved customer inquiries efficiently via phone and email, enhancing overall satisfaction and loyalty.
Responded to customer requests for products quotations.
Documented customer feedback, contributing to product improvement initiatives.
Assisted customers in navigating company website and placing orders, improving overall user experience.
Supported data migration to IQMS and assisted with internal audit documentation.
IHSS Care Provider
County of Orange Social Services Agency
08.2022 - 07.2025
Assisted clients with daily living activities, enhancing quality of life and independence.
Monitored client health and safety, reporting changes to family and social worker.
Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Provided transportation for clients to medical appointments, social events, and other necessary outings.
Credit & Collections Associate Specialist
Southern California Edison
09.2019 - 09.2022
Reconciled electronic payments using ASAP IS-U against bank statements.
Analyzed account status and processed refunds.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Trained new team members on collection best practices and system navigation techniques.
Developed training materials to enhance staff proficiency and productivity.