Rosa Hernandez
Los Angeles
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
2
2
years of professional experience
Work History
Clerical Clerk
H Claude Hudson
Los Angeles
01.2022 - 10.2023
- Managed filing systems and organized documents for easy access.
- Assisted in data entry and maintained accurate records in databases.
- Coordinated office supplies and ensured inventory remained stocked.
- Answered phone calls and directed inquiries to appropriate personnel.
- Scheduled appointments and maintained calendars for department heads.
- Maintained cleanliness and organization of the office environment.
- Prepared correspondence and materials for meetings and presentations.
- Provided administrative support to various departments within the organization.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, provided information to callers, and transferred calls to appropriate staff members.
- Provided administrative support to team members during projects.
- Supervisor Reference: 661-912-7228
Client Check-in Coordinator
Housing Authority of the City of Los Angeles
Los Angeles
- Responsible for checking in clients
- Communicated with clients to guide them through the check in process
- Responsible for keeping supervisors updated on situations
- Assisted with paperwork and appointments
- Phone communication
- Familiar with Microsoft word and keyboard
- Maintained accurate records of tenant interactions and program participation data.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Supervisor Reference: 3232109907
Customer Service Representative
H-Mart
Los Angeles
- Responsible for answering company phone when customers call
- Assisted customer’s complaints and questions
- Did void and returns on items
- Checked the items in stock to log inventory
- Submit Inventory and data into work computer
- Handled cash transactions and processed payments accurately
- Maintained product displays and organized merchandise effectively.
- Educated customers about promotions and store policies clearly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inventory and Customer Service Assistant
Bellamar Market
Los Angeles
- Filled out checks for companies that dropped off deliveries
- Filed the merchandise invoices in the correct folders
- Responsible for the inventory list of the store
- Answered phone calls from prospective clients
- Attended current customers and wrote down their orders
- Printed copies of documents needed
- Loaded papers onto copy machines
- Processed transactions accurately using point-of-sale systems.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Reference: 8182005453
Education
Abraham Friedman Occupational
Los Angeles, USASkills
- Customer Service Skills
- Communication Skills
- Computer skills
- Typing skills
- Filing/ Organizational Skills
- Data entry
- Administrative support
- Multi-channel communication
- Scheduling appointments
- Workload management
Timeline
Clerical Clerk
H Claude Hudson
01.2022 - 10.2023
Client Check-in Coordinator
Housing Authority of the City of Los Angeles
Customer Service Representative
H-Mart
Inventory and Customer Service Assistant
Bellamar Market
Abraham Friedman Occupational