Rosa Hernandez
Thermal
Summary
Dynamic customer service professional with experience at Burger King, excelling in guest services and customer satisfaction. Demonstrated reliability and composure in high-pressure situations, consistently resolving complaints and enhancing the customer experience. Proficient in cash register operation, fostering loyalty through effective communication and a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Burger King
Indio, CA
02.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Agricultural Field Worker
Chuy & Sons Labor Inc
569 Constitution Ave Suite G, Camarillo, CA 93012
01.2019 - 11.2022
- Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
- Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.
- Provided essential support during harvest season by manually collecting crops when needed.
- Adapted quickly to changing weather conditions or unforeseen circumstances that impacted daily tasks or overall crop success rates within the growing season.
- Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
Education
High School Diploma -
Desert Mirage High School
Thermal, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
Spanish
Timeline
Customer Service Cashier
Burger King
02.2022 - 12.2023
Agricultural Field Worker
Chuy & Sons Labor Inc
01.2019 - 11.2022
High School Diploma -
Desert Mirage High School