Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Hernandez

Thermal

Summary

Dynamic customer service professional with experience at Burger King, excelling in guest services and customer satisfaction. Demonstrated reliability and composure in high-pressure situations, consistently resolving complaints and enhancing the customer experience. Proficient in cash register operation, fostering loyalty through effective communication and a welcoming atmosphere.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Burger King
02.2022 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Agricultural Field Worker

Chuy & Sons Labor Inc
01.2019 - 11.2022
  • Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
  • Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.
  • Provided essential support during harvest season by manually collecting crops when needed.
  • Adapted quickly to changing weather conditions or unforeseen circumstances that impacted daily tasks or overall crop success rates within the growing season.
  • Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.

Education

High School Diploma -

Desert Mirage High School
Thermal, CA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Spanish

Timeline

Customer Service Cashier

Burger King
02.2022 - 12.2023

Agricultural Field Worker

Chuy & Sons Labor Inc
01.2019 - 11.2022

High School Diploma -

Desert Mirage High School

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Rosa Hernandez