Rosa Hairston
Los Angeles
Summary
Dynamic professional with a strong foundation in customer service and healthcare compliance. Proven ability to streamline processes and foster positive relationships, driving operational efficiency in pharmacy and office environments. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
VSEDC
Los Angeles
02.2025 - Current
- Created a welcoming environment through greeting visitors, answering phones, and managing mail.
- Executed administrative tasks including scheduling, filing, and maintaining office supplies.
- Served as primary point of contact for customers and clients, addressing inquiries and complaints.
- Ensured organized operation of front desk area to facilitate smooth workflows.
- Reported behavioral observations to enhance workplace safety and communication.
- Led team initiatives promoting collaboration and effective problem-solving.
- Fostered positive relationships among staff to improve team dynamics.
- Streamlined processes to enhance overall operational efficiency.
Business & Travel Strategy Supervisor
South Bay Workforce Agency
Los Angeles
10.2024 - 01.2025
- Facilitated guidance and support for employees and clients on travel-related issues and concerns
- Supervised daily operations of workforce development programs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Business Office Clerk
West Los Angeles College
Culver City
08.2022 - 08.2023
- Delivered exceptional customer service across front desk, phone, and chat channels.
- Facilitated distribution of checks to designated recipients efficiently.
- Executed office tasks including faxing, printing, and document organization.
- Achieved 100% client support rating through consistent service excellence.
Pharmacy Technician
Amerihealth Caritas
Los Angeles
01.2020 - 12.2021
- Offered real-time assistance to pharmacies, addressing point-of-service inquiries promptly.
- Educated prescribers on formulary and prior authorization processes to facilitate smooth transactions.
- Entered and updated customer data accurately in the documentation tool.
- Assisted members with inquiries regarding pharmacy benefits.
- Ensured adherence to standard operating procedures for efficient contact handling.
- Handled high volume of clients efficiently, maintaining quality of service delivery.
Prior Authorization I Appeals Technician
UnitedHealth Group
Cypress
01.2017 - 01.2020
- Engaged in direct communication with doctors' offices via telephone, fax, and email.
- Processed prior authorizations accurately using various computer systems.
- Managed incoming calls from members or providers and initiated outgoing calls as necessary.
- Promoted to handle specialized clients, demonstrating proficiency in handling complex cases.
- Oversaw specialized clients after being promoted.
Behavior Technician
Autism Learning Partners
Glendale
01.2017 - 07.2017
- Interacted directly with clients in the field, observing behavior, and collecting relevant data.
- Compiled and analyzed data, generating reports for the employer and client guardians.
- Implemented prescribed behavioral skill acquisition and reduction protocols.
- Completed the required training and obtained the relevant certifications.
- Demonstrated proficiency in implementing prescribed behavioral protocols.
Medication Reconciliation Pharmacy Technician
Valley Presbyterian Hospital
Los Angeles
01.2015 - 12.2016
- Dispensed medications to patients throughout the hospital, ensuring accuracy and safety.
- Collaborated closely with pharmacists, utilizing medication input software for accurate dispensing.
- Obtained patient information from various sources, ensuring accurate medication reconciliation.
- Implemented procedures that contributed to the success of a pilot program.
- Managed a high volume of order requests from nurses and doctors, maintaining efficiency.
Pharmacy Technician
St. Joseph Hospital
Orange
01.2003 - 01.2015
- Orchestrated drug inventory management by initiating timely orders for medications and supplies, meticulously cross-checking deliveries with purchase orders.
- Scrutinized prescription and refill requests to guarantee precision and comprehensiveness of information.
- Implemented stringent protocols for the storage and security of all pharmaceuticals.
- Adhered rigorously to state and federal regulations governing the documentation of legend drugs and controlled substances.
- Spearheaded operational enhancements to optimize efficiency and reduce patient wait times.
- Streamlined the handling of third-party prescriptions and oversaw adjudication reviews.
- Ensured the integrity of patient data and billing details while upholding the utmost discretion and confidentiality.
Education
Associate of Science - Business Administration
West Los Angeles College
Culver City, CAAssociate of Arts - Law, Public Policy & Society
West Los Angeles College
Culver City, CAAssociate of Arts - Liberal Arts
West Los Angeles College
Culver City, CAPharmacy Technician Diploma -
American Career College
Los Angeles, CASkills
- Pharmacy operations management
- Prior authorization processing
- Medication reconciliation
- Healthcare compliance
- Customer service excellence
- Data analysis and reporting
- Inventory management
- Behavioral observation and reporting
- Team leadership and collaboration
- Microsoft Office Suite
- Effective communication
- Conflict resolution
- Multi-line telephone skills
- Cash handling
- Telephone etiquette
- Medicare guidelines
- CMS guidelines adherence
Certification
Pharmacy Technician License, #29079
References
References available upon request.
Timeline
Front Office Receptionist
VSEDC
02.2025 - Current
Business & Travel Strategy Supervisor
South Bay Workforce Agency
10.2024 - 01.2025
Business Office Clerk
West Los Angeles College
08.2022 - 08.2023
Pharmacy Technician
Amerihealth Caritas
01.2020 - 12.2021
Prior Authorization I Appeals Technician
UnitedHealth Group
01.2017 - 01.2020
Behavior Technician
Autism Learning Partners
01.2017 - 07.2017
Medication Reconciliation Pharmacy Technician
Valley Presbyterian Hospital
01.2015 - 12.2016
Pharmacy Technician
St. Joseph Hospital
01.2003 - 01.2015
Associate of Science - Business Administration
West Los Angeles College
Associate of Arts - Law, Public Policy & Society
West Los Angeles College
Associate of Arts - Liberal Arts
West Los Angeles College
Pharmacy Technician Diploma -
American Career College
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