Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Grande

Markham,Ontario

Summary

Effective Scheduling Clerk promoting more than 20 years' experience supporting personnel in busy medical office environments. A pleasant individual with terrific scheduling and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

11
11
years of professional experience

Work History

Patient Scheduling Clerk

Markham Stouffville Hospital
06.2012 - Current
  • Providing excellent customer service in a high call volume office.
  • Proficient use of Meditech and Central Wide Scheduling to schedule, reschedule and cancel patient appointments as directed.
  • Developed strong working relationships with management, staff in Diagnostic Imaging and Cardio Respiratory Departments, Radiologists and Team Leaders.
  • Providing instructions to patients to ensure that they are prepared for examinations and procedures.
  • Efficiently provide scheduling support to various departments.
  • Train and support new staff members on the expectations of scheduling Diagnostic Imaging and Cardio Respiratory appointments.

Ambulatory Clinic Secretary

Markham Stouffville Hospital
05.2014 - 09.2018
  • Completed receptionist duties such as answering phones, faxing, filing and ordering supplies.
  • Effectively manage and prioritize multiple tasks to ensure completeness in a high paced Clinic.
  • Greeted patients and attended to their questions and concerns in a timely manner.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Maintained a respectful and professional relationship with all Doctors, Nurse Practitioners, Nurses and coworkers.
  • Trained Clinic volunteers and made sure they were comfortable and utilized.

Education

Medical Office Administration - Medical Administrative Assistant

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Well developed skills in prioritizing, organization, decision making and time management
  • Excellent written and verbal communication skills
  • Self-motivated, hard working individual
  • Strong problem-solving skill
  • Proficient in Microsoft Office programs to utilize if preparing minutes or presentations
  • Able to understand and grasp new concepts quickly
  • Eager to learn and adapt new skills

Timeline

Ambulatory Clinic Secretary

Markham Stouffville Hospital
05.2014 - 09.2018

Patient Scheduling Clerk

Markham Stouffville Hospital
06.2012 - Current

Medical Office Administration - Medical Administrative Assistant

Centennial College of Applied Arts And Technology

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Rosa Grande