Rosa Gomez
West Covina
Summary
My strong customer service and active listening skills have consistently contributed to achieving and exceeding targets in my work.
Volunteered at Huntington Hospital, transporting patients. Helped patients and visitors around the hospital along with hospital staff.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Police Tax
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Confirmed appointments, communicated with clients, and updated client records.
Cashier Team Lead
BevMo! Beverages & More
11.2024 - 01.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Flexible
Target
08.2020 - 11.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Casual Lead
Universal Studios
09.2016 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Florist
Pavillions
10.2016 - 02.2017
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Education
Associates - Health Sciences
Pasadena City College
Pasadena, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
BevMo! Beverages & More
11.2024 - 01.2025
Customer Service Representative
Police Tax
01.2024 - Current
Flexible
Target
08.2020 - 11.2024
Florist
Pavillions
10.2016 - 02.2017
Casual Lead
Universal Studios
09.2016 - 02.2020
Associates - Health Sciences
Pasadena City College
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