Rosa Duran
Vallejo
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Assistant at Dr. Ruben S. Velasquez MD.INC. Proven ability to enhance patient care through effective communication and meticulous record-keeping. Bilingual in Spanish and English, skilled in customer service and time management, ensuring a seamless patient experience and efficient clinic operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Redwood Eye Center
04.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt response.
- Collect patient service fees, outstanding balance, and co- payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Process incoming and outgoing referrals.
Medical Assistant
Dr. Ruben S. Velasquez MD.INC
10.2005 - 08.2024
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Reduced wait times by verifying insurance coverage, and obtaining pre-authorizations when necessary.
- Improved clinical workflow with introduction of electronic health records system.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed laboratory tests and preparing specimens for analysis.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certificate of Technical Studies - Medical Assistant
Trinity College
Vallejo, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Administrative skills
- Fluent in Spanish and English
Certification
- AMCA CMAC
- BLS
Timeline
Front Desk Receptionist
Redwood Eye Center
04.2025 - Current
Medical Assistant
Dr. Ruben S. Velasquez MD.INC
10.2005 - 08.2024
Certificate of Technical Studies - Medical Assistant
Trinity College
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