Rosa Diaz Sanabria
Sacramento
Summary
Professional with strong background in customer interactions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Lead Professional House Cleaner
Macrina's House Cleaning Services
08.2017 - Current
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- In charge of scheduling clients, and providing potential clients with estimates and pricing information.
Supervisor
Dickey Barbeque Pit
05.2014 - 05.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Drive-Thru Cashier
El Pollo Loco
06.2013 - 04.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Education
Associate of Science - Nursing
America River College
Sacramento, CA05-2020
AAPC Apprentice Billing And Coding Certificate - Medical Billing And Coding
John Hailes
Medical Coding Institute12-2018
Skills
- Critical thinking
- Customer service
- Order processing
- Goal oriented
- Active listening
- Adaptability and flexibility
- Multitasking
- Attention to detail
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Lead Professional House Cleaner
Macrina's House Cleaning Services
08.2017 - Current
Supervisor
Dickey Barbeque Pit
05.2014 - 05.2016
Drive-Thru Cashier
El Pollo Loco
06.2013 - 04.2014
Associate of Science - Nursing
America River College
AAPC Apprentice Billing And Coding Certificate - Medical Billing And Coding
John Hailes
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