Rosa Corral
Los Angeles
Summary
Human resources professional with 5 years of experience in HR operations, employee relations, and compliance within telecommunications and technology sectors. Expertise in streamlining HR processes to enhance operational efficiency and improve employee satisfaction. Proficient in HRIS administration, benefits coordination, onboarding/offboarding, and ensuring compliance with federal and state regulations. PHR and SHRM-certified (SHRM-CP) with a strong track record of aligning HR initiatives with organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Manager, HR Operations
Ultra Mobile
Costa Mesa
11.2024 - 02.2026
- Led HR operations for 600+ employees, managing onboarding, offboarding, payroll coordination, and HRIS data integrity.
- Conducted exit interviews and analyzed trends to enhance retention, achieving lower voluntary turnover rates.
- Collaborated with payroll and IT to ensure accurate and timely final pay and system access during terminations.
- Administered benefits programs including health, dental, life insurance, and 401(k), supporting annual open enrollment.
- Acted as liaison with immigration attorneys and vendors for visa and green card processes, ensuring compliance.
- Supported SOC 2 compliance audits while maintaining adherence to company policies and regulatory standards.
- Supervised HR specialists and generalists; conducted quarterly goal-setting meetings and performance reviews.
HR Generalist
Ultra Mobile
Costa Mesa
12.2022 - 11.2024
- Served as subject matter expert for employee onboarding and HR data entry in ADP, ensuring accuracy and compliance across all new hire processes.
- Coordinated background checks, I-9 verification, and E-Verify submissions in accordance with federal requirements.
- Identified and implemented process improvements to streamline onboarding and enhance the new hire experience.
- Supported merit and bonus cycles through SimplyMerit and coordinated promotion processes including job postings, letters, and HRIS updates.
- Provided employee relations support through case documentation, meeting participation, and issue tracking in collaboration with HRBP.
- Delivered onboarding metrics and HR operations reports for leadership review, driving data-informed decisions.
HR Specialist
Ultra Mobile
Costa Mesa
08.2021 - 12.2022
- Maintained accurate employee personnel files and documentation in compliance with company policies and audit standards.
- Supported HR programs, new hire documentation, and HRIS data maintenance.
- Assisted with verification of employment and cross-trained peers on administrative processes to ensure team coverage.
Account Executive
Boost Mobile
Irvine
09.2020 - 08.2021
- Served as primary contact for independent retailer partners, resolving escalations and supporting territory growth.
- Partnered with business leaders to recruit, screen, and train sales associates, enhancing frontline performance.
- Strengthened business relationships across internal and external teams to improve operational efficiency and customer satisfaction.
Business Development Representative
T-Mobile, Inc.
Irvine
11.2006 - 04.2020
- Oversaw onboarding and portfolio management for new business partners, driving growth and compliance across multiple channels.
- Conducted candidate pre-screening and supported dealer recruitment processes in collaboration with field management.
- Contributed to regional sales growth through improved training processes and best practice sharing.
- Recommended operational enhancements to streamline partner management and boost efficiency.
Education
Bachelor of Arts - Communication Studies, Human Resources Management
Ashford University
San Diego, CASkills
- HR operations and administration
- Employee relations and engagement
- HRIS management
- Onboarding and offboarding
- Policy compliance and implementation
- Benefits administration and enrollment
- Global mobility and immigration
- Process improvement and optimization
- Training and mentorship
- Data integrity management
- Reporting and analytics
- Audit readiness
- Salesforce proficiency
- Concur expertise
- WordPress management
- JIRA usage
- Confluence collaboration
- G Suite applications
- Microsoft Office Suite proficiency
- Dropbox utilization
- Background verification accuracy
- Payroll administration
Certification
- PHR Certification, 01/01/26
- SHRM Talent Acquisition Specialty Credential, 12/01/25
- SHRM Certified Professional (SHRM-CP), 02/01/24
- SHRM California Law HR Specialty, 09/01/23
- SHRM U.S. Employment Immigration Specialty, 04/01/23
- Human Resources Analytics – Coursera, 07/01/23
Timeline
Associate Manager, HR Operations
Ultra Mobile
11.2024 - 02.2026
HR Generalist
Ultra Mobile
12.2022 - 11.2024
HR Specialist
Ultra Mobile
08.2021 - 12.2022
Account Executive
Boost Mobile
09.2020 - 08.2021
Business Development Representative
T-Mobile, Inc.
11.2006 - 04.2020
Bachelor of Arts - Communication Studies, Human Resources Management
Ashford University