ROSA BANIHASHEM
Project Manager
Vancouver,BC
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Store Manager
Bell Canada Enterprises Inc
North Vancouver, BC
05.2021 - Current
- Bell is Canada's largest telecommunications company, providing Mobile phone, TV, high speed and wireless Internet, and residential home phone services
- Hiring the right talents to support execution of business plans and training the sales consultants to achieve superior results by implementing the business core success profile competencies
- Actively coaching, motivating, developing, and stretching my team to their full potentials
- Managing performance proactively through setting clear objectives, measuring them, correcting performance issues, and creating improvement plans
- Using the internal data to ensure solutions and decisions drive efficiency, productivity, and quality in the business
- Implementing the operational standards and monitoring sales, and customer service KPIs
- Collecting and analyzing competitors’ data and having a multi-faceted view of how the business is changing to assist BI team to make insightful strategic decisions regarding plans and pricing
Store Manager
Just Cozy, Park Royal
Vancouver, BC
10.2020 - 03.2021
- Just Cozy.ca is a Canadian brand operating temporarily during the fall and winter seasons every year to offer warm and comfortable winter wear
- Planned, directed, and adjusted the operational and accounting activities of the store
- Developed and implemented the merchandise presentation standards of the location including the visual presentation, signing, and replenishment
- Monitored sales, executed marketing plan, and managed the local social media activities of the Park Royal Store and increased sales by 35%
- Managed the Human Resources activities including hiring, training, scheduling, development and retention, and planning payroll budgets
Customer Service Specialist
GAP Inc
Park Royal, Vancouver, BC
07.2019 - 10.2020
- Contributed effectively to store’s KPIs by guiding and advising the customers towards the right product and informing them about promotions
- Handled the POS system for cash and electronic payments, returns, and exchanges with courtesy and patience
- Conducted the stock replenishment, ship-from-store for online orders, and inventory check-outs operations
- Assisted the managers with organizing the merchandise, and visual displays and training the new hires
CRM Manager
TOSAN SOHA
05.2015 - 03.2019
- Tosan Soha is a payment services company (FinTech) for public transportation that implemented AFC (Automated Fair Collection) project
- Ensured that CRM system was used effectively to enter and store clients’ data, and orders details with high accuracy
- Developed and maintained strong relationship with clients directly through anticipating and meeting their needs in a timely manner
- Actively took part in meetings with different departments including IT developers, sales, operations to coordinate, and monitor project progress
- Conducted surveys to capture customers’ feedback, and responses; Used data to measure their satisfaction and analyze issues in order to improve their experience and ultimately company’s bottom-line
- Hired, trained, coached, motivated, and managed performance of CRM team
Project Manager
TOSAN SOHA
, Iran
06.2012 - 05.2015
- Tosan Soha is a payment services company (FinTech) for public transportation that implemented AFC (Automated Fair Collection) project
- Developed projects’ objectives and scopes, made sure that the stakeholders’ expectations were met
- Ensured resources availability and allocated them to meet the deliverables on time, within scope and budget
- Used MS project to measure projects’ performance and track progress according to the project plan
- Managed relationship with all stakeholders including clients, vendors, contractors, and internal team
Supply Change Specialist-Supply Chain Manager
Sardsaz Kodro Inc
06.2004 - 03.2010
- Sardsaz Khodro is an auto heating ventilation and air conditioning manufacturer
- Identified suppliers and negotiated contracts terms with vendors and customers ensuring the budget, schedule and technical requirements were met
- Planned and implemented logistic strategies to meet targets
- Improved the company’s relationship with suppliers to benefit from preferential pricing, quality products and on time delivery
- Elevated Material Resource Planning (MRP) system by making sure the raw materials were available for production when required
- Analyzed the reports and data to manage costs effectively, while maintaining quality and timely delivery
- Reviewed the contracts to confirm requirements and order details were accurate
Education
Master of Business Administration (MBA) -
04.2019 - 07.2020
Skills
HIGHLIGHTS OF QUALIFICATIONSundefined
Timeline
Store Manager
Bell Canada Enterprises Inc
05.2021 - Current
Store Manager
Just Cozy, Park Royal
10.2020 - 03.2021
Customer Service Specialist
GAP Inc
07.2019 - 10.2020
Master of Business Administration (MBA) -
04.2019 - 07.2020
CRM Manager
TOSAN SOHA
05.2015 - 03.2019
Project Manager
TOSAN SOHA
06.2012 - 05.2015
Supply Change Specialist-Supply Chain Manager
Sardsaz Kodro Inc
06.2004 - 03.2010
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