Rosa Arreola
San Diego
Summary
Motivated professional with over 20 years of experience in diverse environments. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills to meet organizational needs.
Overview
21
21
years of professional experience
Work History
Kidney Transplant Administrative Assistant
UC San Diego Health
San Diego
12.2021 - Current
- Acted as a key administrative resource, enhancing collaboration among patients, physicians, registered nurses and outpatient care managers, resulting in improved patient experience and operational efficiency.
- Coordinated HLA typing kit orders for patient specimens, ensuring inventory accuracy and supporting timely lab turnaround for transplant disease testing.
- Managed patient medical record requests using E-health, ensuring compliance with HIPAA and privacy regulations while facilitating timely delivery.
- Facilitated Zoom-based patient education sessions, ensuring HIPAA-compliant communication to effectively inform and engage remote patients.
- Scheduled and confirmed radiology (MRI, CT, X-ray, Mammograms) and cardiac (ECHO and stress test) procedures, verifying authorizations and preparing patient instructions.
- Applied knowledge of EPIC, Microsoft Teams, BioTouch, Exam One, E-Health, RightFax, and Biscom fax to enhance administrative processes.
- Handled incoming correspondence, ensuring it was directed to relevant departments to facilitate efficient communication.
- Provided training to new administrative staff on office procedures and systems.
Outpatient Registrar
UC San Diego Health
San Diego
08.2007 - 12.2021
- Facilitated front-desk service for 130+ patients daily across multiple specialties and laboratory, enhancing patient experience through reduced wait times.
- Accurately updated patient demographics and verified insurance information in the EMR system, ensuring compliance with HIPAA.
- Processed co-pays and balanced daily cash drawers, maintaining 100% reconciliation accuracy.
- Utilized payer portals and eligibility verification tools to confirm patient coverage and support accurate billing and authorization processes.
- Trained and coached clinic administrative personnel, ensuring adherence to exceptional patient care standards.
- Applied expertise in EPIC and diverse health plans to enhance administrative processes.
Radiology Scheduler
Grossmont Imaging
01.2005 - 07.2007
- Scheduled procedures, providing technical, patient care, and clerical support to technologists/radiologists.
- Coordinated activities of Imaging Services scheduling systems to ensure seamless operations.
- Operated a multi-line phone system and provided excellent customer service to patients and clinical staff.
- Responsible for screening patients over the phone, performing front desk and patient flow.
- Streamlined tasks to enhance workflow efficiency within the Imaging Department.
- Participated in cross training to obtain seamless operations within the Imaging Department.
- Served as a liaison for external and internal clinical contacts.
Education
College -
San Diego City College
San Diego, CA03-2010
High School Diploma -
Sweetwater High School
National City, CA06-1996
Skills
- Patient Intake & Registration
- Insurance verification
- HIPAA compliance
- Workflow Optimization
- Fast-paced multitasking
- Problem resolution
- Bilingual English/Spanish
Personal Information
Title: Transplant Administrative Assist
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Kidney Transplant Administrative Assistant
UC San Diego Health
12.2021 - Current
Outpatient Registrar
UC San Diego Health
08.2007 - 12.2021
Radiology Scheduler
Grossmont Imaging
01.2005 - 07.2007
College -
San Diego City College
High School Diploma -
Sweetwater High School