Rosa Armida Cinco
Camarillo
Summary
Accomplished Sales Representative recognized for consistently achieving customer retention objectives by fostering strong relationships and leveraging extensive product knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Relations
BendPak
Agoura Hills
07.2025 - Current
- Serve as the primary point of contact for clients, ensuring timely responses to inquiries, service requests, and issue resolutions.
- Strengthen customer relationships by providing personalized support and maintaining a deep understanding of client goals and needs.
- Use CRM systems to log interactions, manage accounts, and track follow-ups to ensure accurate and efficient case handling.
- Collaborate with internal teams (sales, billing, technical support, operations) to resolve customer concerns and deliver seamless service.
- Conduct regular outreach to clients to assess satisfaction, identify improvement opportunities, and support retention efforts.
- Provide onboarding guidance and product/service education to new clients, improving adoption and long-term engagement.
Sales Specialist
Charter Spectrum
El Paso
05.2024 - 06.2025
- Drive sales of Spectrum Internet, TV, Voice, and Mobile services through needs-based selling and personalized product recommendations.
- Maintain top-level product knowledge and articulate value propositions to customers in clear, impactful ways.
- Build strong relationships with new and existing customers to optimize service packages and improve long-term retention.
- Manage a robust pipeline through CRM tracking, follow-ups, and efficient lead management.
- Stay current on competitive offerings to position Spectrum's advantages effectively.
- Provide post-sale support to ensure smooth installations and high customer satisfaction.
- Key Achievements:
- Ranked #1 quarter over quarter for overall sales performance.
- Exceeded sales targets consistently across all product categories.
- Increased bundled package adoption by [X%] through strategic cross-selling.
- Generated a high volume of qualified leads through proactive outreach and territory management.
Tax Professional
H&R Block
El Paso
12.2023 - 04.2024
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Leveraged advanced software tools to maximize efficiency in preparing, reviewing, and submitting client documents accurately.
- Analyzed financial records to verify accuracy of tax returns.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Conducted comprehensive reviews of individual and business tax returns, identifying errors or opportunities for additional savings.
- Streamlined tax filing processes for improved efficiency and accuracy.
Auto Sales Specialist
Thick Vato Tires & Wheels
Mesa
11.2021 - 10.2022
- Contacted customers post-sale to provide owed add-ons and encourage referrals.
- Closed deals by collaborating with finance and insurance teams for seamless service.
- Called and emailed leads to maintain interest and update on inventory.
- Greeted customers in showroom, answering questions and showcasing vehicles.
- Explained options and add-ons to increase customer knowledge and profit margins.
- Recorded sales orders, processed paperwork, and delivered documentation to complete sales.
- Followed up with customers to foster long-term relationships and referrals.
- Provided financing quotes based on customer financial status and interest rates.
English Language Teacher
Universidad Autónoma de Durango
Guasave
09.2014 - 04.2019
- Used varied instructional resources and tools to strengthen English language skills.
- Worked with English language learners in small groups to develop fluency.
- Developed and implemented activities and lessons to improve vocabulary and sentence structure.
- Encouraged students to join class discussions and activities, promoting inclusion, social development and comprehension of class concepts.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
- Recorded student progress, test scores and assignment completion and maintained well-organized files for reference.
- Administered timed reading, writing, speaking and comprehension exams to students.
- Graded assignments and offered constructive feedback to help students focus on areas in need of improvement.
- Consulted with students to identify reasons for poor performance, gain an understanding of personal struggles outside the classroom and devise remediation plans.
Manager
McDonald's
Guasave
11.2011 - 07.2014
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching, and training.
- Entered time and attendance logs in preparation for payroll.
Education
Bachelor of Arts - Tourism Management
Institute of Technology of Sonora
Sonora05.2011
Skills
- Prospecting and lead generation
- Negotiation tactics
- Product and service expertise
- Strategic development
- Sales forecasting
- Customer retention
- Territory expansion
- Sales closing techniques
- B2B and B2C sales
Certification
TEFL (Teaching English as Foreign Language) License, 2011
Languages
- Spanish, Native/Bilingual
- English, Native/Bilingual
Timeline
Client Relations
BendPak
07.2025 - Current
Sales Specialist
Charter Spectrum
05.2024 - 06.2025
Tax Professional
H&R Block
12.2023 - 04.2024
Auto Sales Specialist
Thick Vato Tires & Wheels
11.2021 - 10.2022
English Language Teacher
Universidad Autónoma de Durango
09.2014 - 04.2019
Manager
McDonald's
11.2011 - 07.2014
Bachelor of Arts - Tourism Management
Institute of Technology of Sonora