Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Rosa Arecchi

Ottawa,Canada

Overview

32
32
years of professional experience

Work History

Admissions/Ward Clerk and Receptionist

Extendicare Starwoood
Ottawa, ON
10.2017 - Current
  • Responsible for greeting visitors, answering phones, managing all medical appointment related inquiries and client-related financial needs.
  • Performed clerical duties such as data entry, answering emails, mailing letters, scanning, faxing, filing documents and preparing admission packages.
  • Scheduled appointments for patients with doctors and specialists using computer software programs, and assisted in the preparation of patient charts prior to doctor visits.
  • Maintained patient records including medical histories, test results, medication lists and other related information.

COVID-19 Screener /COVID-19 Swabber

Extendicare Starwood
Ottawa, ON
04.2020 - 05.2023
  • Obtained viral swab samples for analysis and recorded the medical data for reports using narratives and charts.
  • Guided visitors and staff members through self-testing procedures following IPAC standards, procedures and guidelines.
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
  • Provided support to healthcare staff, visitors and residents by answering questions and addressing concerns regarding all screening and testing procedures.

Bank Teller

The Bank of Nova Scotia
Ottawa, ON
01.2014 - 10.2017
  • Greeted and assisted customers with account inquiries, transactions and updates.
  • Processed customer deposits and withdrawals accurately, cash handling duties and balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Maintained confidentiality of bank records, transactions and customer information.

Head Cashier Supervisor

Laura Canada
Ottawa, ON
09.2010 - 01.2014
  • Greeted customers upon entering the store and assisted them in finding the right products to fit their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
  • Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.

Assistant Helper

House of Commons
Ottawa, ON
02.2008 - 02.2009
  • Provided assistance to MP Colin Mayes in daily operations.
  • Responsible for receiving and sorting MP's mail, replying to emails from constituents, answering phone calls, filing and inputting data.
  • Developed effective working relationships with co-workers and public.

Docketing Clerk

Smart and Bigger Featherstonehaugh Law Firm
Ottawa, ON
09.1997 - 02.2001
  • Organized and maintained filing systems for confidential documents.
  • Fulfilled telephone duties as a switchboard operator by answering and transferring incoming calls to appropriate departments and personnel.

Head Cashier Supervisor

Zellers
Ottawa, ON
09.1991 - 09.1997
  • Initiated and managed daily cashier operations, including opening and closing procedures, monitored cash drawers and stocked shelves.
  • Ran the "Better Relations Committee" in which I was responsible for helping employees resolve their interpersonal conflicts to foster healthy and productive working relationships.

Education

Diploma With Honours - Small Business Management

Algonquin College
Ottawa, ON
05-1996

High School Diploma -

Merivale High School
Nepean, ON
06-1993

Skills

  • Dependable, punctual and efficient
  • Values the practice of active listening and effective communication to promote a positive work environment
  • Personable, respectful, committed and able to set goals
  • Able to work effectively with other employees

Languages

English
Native/ Bilingual
Italian
Native/ Bilingual
French
Limited

Volunteer Experience

Arlington Woods Church             Sept 2007 - March 2020

  • Worked with children and youth as a Sunday school teacher and planned monthly events.

Timeline

COVID-19 Screener /COVID-19 Swabber

Extendicare Starwood
04.2020 - 05.2023

Admissions/Ward Clerk and Receptionist

Extendicare Starwoood
10.2017 - Current

Bank Teller

The Bank of Nova Scotia
01.2014 - 10.2017

Head Cashier Supervisor

Laura Canada
09.2010 - 01.2014

Assistant Helper

House of Commons
02.2008 - 02.2009

Docketing Clerk

Smart and Bigger Featherstonehaugh Law Firm
09.1997 - 02.2001

Head Cashier Supervisor

Zellers
09.1991 - 09.1997

Diploma With Honours - Small Business Management

Algonquin College

High School Diploma -

Merivale High School

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Rosa Arecchi