ROSA AILA PACIA
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Resto 1510 Greber INC
01.2024 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Restaurant Manager
Al Samadi Restaurants LLC
12.2019 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Manager on Duty
Buca Di Beppo Italian Restaurant
05.2018 - 10.2019
- Initiated plans to improve customer relations, quality standards and service efficiency
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Hired and trained new employees, demonstrating best methods guests
Food Server Trainer
Buca Di Beppo Italian Restaurant
09.2017 - 04.2018
- Created content for weekly server focus point board
- Trained new servers in procedures and standards
- Guided and instructed server department throughout shifts as an extension of management
- Mastered descriptive spells and upselling techniques
- Increased efficiency through consolidation and multitasking skills while maintaining accuracy
Food and Beverage Server
Buca Di Beppo Italian Restaurant
06.2015 - 08.2017
- Consistently providing professional, friendly and engaging service
- Skillfully promoting items on beverage lists and restaurant specials
- Displaying enthusiasm and knowledge about restaurant's menu and product
- Maintain a neat, organized front of the house environment
Education
Bachelor of Science - Hotel and Restaurant Management
Laguna State Polytechnic University
Laguna, Philippines 04.2013
Skills
- Food Preparation
- Staff Leadership
- Schedule Management
- Food Safety Compliance
- Inventory Management
- Waste Reduction
- Employee Development
- Point of sale systems
- Customer Service
Personal Information
- Age: 31
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Full Professional
French
Elementary
Timeline
Food Service Supervisor
Resto 1510 Greber INC
01.2024 - Current
Restaurant Manager
Al Samadi Restaurants LLC
12.2019 - 12.2023
Manager on Duty
Buca Di Beppo Italian Restaurant
05.2018 - 10.2019
Food Server Trainer
Buca Di Beppo Italian Restaurant
09.2017 - 04.2018
Food and Beverage Server
Buca Di Beppo Italian Restaurant
06.2015 - 08.2017
Bachelor of Science - Hotel and Restaurant Management
Laguna State Polytechnic University
Similar Profiles
Rekha DeviRekha Devi
Cook/Trainee Chef at Soulfood Fusion House Cafe & RestoCook/Trainee Chef at Soulfood Fusion House Cafe & Resto
Hanna KodyhrobovaHanna Kodyhrobova
Restaurant Manager at 10Assietter Resto-BarRestaurant Manager at 10Assietter Resto-Bar
WAYNE YUEWAYNE YUE
Cook at Lafontaine Resto and BarCook at Lafontaine Resto and Bar